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Largeton Group

AWS Cloud Engineer

Largeton Group
United States · Full-time · Entry
  • Work onsite in Baltimore, MD (must be within 30-40 miles)
  • Focus on AWS Connect system engineering, performance, and disaster recovery
  • Build and test network failover strategies and disaster recovery features (QnA bots, IVR, Quicksight)
  • Test and optimize AWS East/West agent redundancy and scaling
  • Manage and improve call routing (split tunneling vs. proxy), bot interfaces, and AWS workflow efficiency
  • Optimize monitoring tools (Operata, CloudWatch) and clean up DEV/PROD AWS environments (e.g., S3, Lambdas)
  • Provide user/admin training and support for AWS Connect Console and ACGR interface
  • Implement user auto-provisioning via SCIM and Active Directory integration
  • Lead/assist AWS Connect expansion and integration with virtual PBX systems (e.g., Avaya, Ribbon)
  • Review, design, and migrate IVR workflows and create performance dashboards for AWS Connect
  • Address change management processes for call flows, software, and network configurations
  • Support AWS data migration to Enterprise Data Warehouse (EDW)
  • Deep experience with AWS Connect required
  • Additional requirements to be provided

Key Skills

Ranked by relevance

aws active directory data warehouse s3
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United States

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Posted
May 12, 2025
Type
Full-time
Level
Entry
Location
Baltimore
Company
Largeton Group

Industries

Information Services

Categories

Engineering Information Technology

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