Onsite Support Engineer - Cork

Onsite Support Engineer

📍 Location: Cork, Ireland (5 Days Onsite)

🕒 Full-Time | Immediate Start Preferred

We are looking for an experienced Onsite Support Engineer to join our growing team in Cork. This role requires you to be on-site five days per week, providing high-quality technical support to employees and contractors. You'll be the face of IT support — troubleshooting, resolving, and escalating issues while delivering excellent customer service in a fast-paced enterprise environment.

Key Responsibilities

• Provide in-person technical support to employees and contractors.
• Troubleshoot and resolve hardware and software issues across macOS, iOS, and other supported platforms.
• Diagnose and resolve network-related issues at a basic level (IP, connectivity).
• Document incidents, resolutions, and troubleshooting steps using internal ticketing systems.
• Manage support cases from initial contact through to final resolution, escalating when required.
• Ensure compliance with client policies and service-level expectations.
• Collaborate with remote teams to ensure seamless IT support delivery.
• Maintain a high standard of professionalism and customer service at all times.

What You’ll Bring

• 2+ years in an IT support or helpdesk role, ideally in an enterprise environment.
• Excellent customer service and communication skills — both written and verbal.
• Strong analytical and troubleshooting skills; able to resolve issues without relying on scripts.
• Practical experience supporting macOS and iOS devices (Apple certifications are a plus).
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Good understanding of IP networking and client-side connectivity troubleshooting.
• Ability to manage multiple tasks and priorities in a fast-moving environment.
• Flexible and proactive mindset, with a positive attitude toward change.
• A team player who can work independently when required.

Why Join Us?

• Be part of a supportive and collaborative on-site IT team.
• Gain exposure to a modern enterprise infrastructure and global operations.
• Work in a dynamic, people-first environment that values initiative and ownership.
• Competitive salary and career development opportunities.