Hands & feet Support

Mandatory to have:-

• French Proficiency.
• Data Center experience with networking experience.

Technical Requirements:-

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge/understanding of assigning switch ports to specific VLANs

• Patch phone ports to switch as needed.

• Basic troubleshooting of VOIP phones (knowledge of basic configuration)

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

• Troubleshoot and replace network switch chassis blades when required.

• Adding memory/flash to existing Non-End User Devices or Devices;

• Patching, moving an existing switch or router;

• Racking and patching any new Non-End User Devices or Device(s);

• Installing, decommissioning, or moving WAP, WLC; Smart Edge, Firewall devices

• Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however for a higher ladder parties shall mutually discuss and agree.

• Decommissioning a single Non-End User Device, including verifying the impact of such decommissioning and/or shutting the Device down;

• Hands on experience on Structured cabling in the site

• Support end devices such as AR Headsets, Clocks, WiFi heart monitors, Puppy Cube Projectors, etc.

• Wireless access point Audit to update new WAP diagram.

• Conducting Site surveys, including asset inventory validation;

• Conduct WLAN surveys; installing, decommissioning or moving WAP;

• Granting Site access for the Customer’s third parties.

• The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to the technician conducting this work.

• Good to understand on any Data Center Infrastructure Management Application

• Assist network and data center admins (Internal, Customer, and Vendor) as required during the course of technical troubleshooting

• Basic knowledge about Hardware like Servers and storage devices

• Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment

• Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage, and Network devices

• Engineers should have all local language proficiency and communication ability in English is mandatory

• Provide on call after hours support for any P2 issue.

Non-Technical Skills:-

• Able to demonstrate & experience in solving complex business or technical issues.

• Should have exposure to ITIL framework, preferable ITSM tool is Remedy (Incident, Problem and Change Management)

• Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.

• L2 resource will be required to support operation work for a small/medium based clients with minimum 3 to 6 years of experience.

• L3 resource will be required to support operation work for a large/Enterprise based clients with minimum 7+ years of experience.