Customer Insights Analyst – Automotive (A15614)

Focus:

Customer Clinics & Feedback Evaluation

Objective:

Ensure customer-centric product development through deep understanding of current user preferences, pain points, and expectations via structured feedback loops.

Key Responsibilities:

1. Plan and run customer clinics, usability studies, and feedback surveys on product features, design, and experience.

2. Collect, analyse, and interpret customer feedback using both qualitative and quantitative methods.

3. Create actionable insights to guide product and UX teams throughout development phases.

4. Maintain user personas and customer journey maps based on validated data.

5. Coordinate with external research agencies and internal stakeholders.

Qualifications：

1. Background in Psychology, UX Research, Market Research, or similar

2. 3–5+ years in user research, customer analytics, or insight generation in the automotive or consumer sector

3. Proficient in tools like Qualtrics, SPSS, Dovetail, or similar

4. Strong communication and data interpretation skills

*Note: Please attach your CV in English.