Product Designer, Design Systems

Job Description

You’ll be joining the Garden Design Systems team, an international, remote-first group of talented systems practitioners. We’re in an exciting chapter of time with Zendesk’s customer experiences expanding in capability and being driven by AI. The Garden Design Systems team gets to be on the forefront of that journey to help craft how human, intelligent, and scalable experiences are made across Zendesk.

You are a motivated designer with a passion for design systems and a strong foundation in your craft. You are detail-oriented, with a high standard for visual and interaction design, and you have a knack for spotting patterns and opportunities for consistency. You are developing your skills in accessibility and localization, and you’re eager to learn from and collaborate with end-users and colleagues to help build robust, clear, and refined systems. You value the importance of stepping back from the artboard to focus on relationships and communicating our design system to cross-functional partners. You appreciate the value of consistency but are open to feedback and change.

What you’ll be doing

• Be a key contributor on a small-but-mighty team that makes an outsized impact
• Help augment and evolve our product design system, Garden, by applying and documenting component usage, patterns, anti-patterns, and visual layouts
• Contribute to projects from start to iteration—you know design is never “finished”
• Write and maintain documentation that enables product managers, designers, and engineers to get the most out of Garden
• Pair with UX engineers to help transform Garden components and patterns into working artifacts for implementation
• Collaborate with global design, product, and engineering teams to help establish UI pattern usage and industry standards
  
  

What you bring to the role

Basic Qualifications

• 2–4 years of professional experience designing consumer or SaaS applications
• Proficient understanding of current and emerging UI patterns, and able to consider the impact of design decisions at scale
• A drive to push the boundaries of enterprise software design with modern web UI patterns and implementation technologies
• Solid verbal and written communication skills; able to explain functionality and rationale
• A strong visual portfolio that showcases your work, your role on projects, and your systems-oriented approach from inception through delivery
• Able and willing to flex your working hours to effectively work with the global team
  
  

Preferred Qualifications

• 1–2 years of design systems experience (member of a team or contributor)
• Demonstrable experience designing UI for accessibility and localization
• Experience working in a remote-first environment
• Nice-to-have: motion design experience
  
  

Tool stack

• Figma - well-versed, especially the design system features
• Markdown - for writing documentation
• Github - for reviews and QA
• HTML, CSS, React - no coding required, but you must be able to converse with developers about implementation details
  
  

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.