Service Desk Analyst

Hi Professionals

Hope you are doing great

Our client is looking for multiple Service Desk Analyst experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.

Role: Service Desk Analyst

Location: Amsterdam, Netherlands (Onsite)

Duration: 1 year FTC OR Permanent

Language: Dutch - (Verbal and Written – both Dutch & English)

Skill Sets:

• The role involves handling incoming calls, resolving technical issues, and providing first-line IT support to users, ensuring minimal disruption to business operations.

• To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure

• Accurately log all incidents and service requests in the ticketing system and follow up to ensure timely resolution.

• Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)

• OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using SCCM/Intune

• Third parts tools installation as per guidelines and manage Hardware Spare stock

• Monitor open incidents and requests, keeping users informed of progress and Adhere to service level agreements (SLAs) and performance targets.

• Assist with onboarding and offboarding of users by setting up accounts, IT Device and access rights.

• Vendor coordination for the replacement of faulty hardware

• Create and maintain knowledgebase/SOP and central repository for information’s sharing

• Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.

• Knowledge of ITIL framework

• Knowledge of hardware monitoring tools is an added advantage

• Minimum 4+ years of experience for Deskside consultant or Service Desk Expert

• Excellent communication and conversation skills (Verbal and Written – both Dutch & English)

• Should have a great customer handling skills

• Able to handle unforeseen situations and able to support Oncall when required during site outage

• This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.

• 5% travels across continent locations will be required across the Netherlands and France.

Thanks & Regards

Milan | Talent Acquisition | Europe & UK

Ampstek Services Limited

Kemp House, 152-160, City Road

London-EC1V 2NX

Tel - 01339 891247

E-mail- [email protected]