Senior Quality Assurance Manager

At Mace, our purpose is to redefine the boundaries of ambition. Within our consult business we harness our unique combination of leading-edge practical construction expertise and consultancy delivery experience to unlock the potential in every person and project. Our values shape the way we consult and define the people we want to join us on our journey.

The Project

Be a part of our international consultancy business that spans our five global hubs, where we oversee work for world-leading organisations across the public and private sectors.

Our Middle East and North Africa hub started in 1998 and has successfully operated in a wide range of countries, delivering project and programme management and cost consultancy services.

You’ll Be Responsible For

• Demonstrable portfolio management experience in a consultancy or client capacity.
• Lead Assurances team, comprising the programme and Mace employees.
• Ability to build the Assurances team responsible for delivering the following functions: health and safety, environmental/sustainability management, quality management, worker welfare.
• Oversight of performance and continuous improvement to standard processes.
• Ability to step in and train the wider team in any of the above processes and procedures as required.
• This will be a client facing role and will be expected to present internally to the City SLT, the project teams and their supply chains.
• Delivers delegated elements of an annual business plan to time and budget.
• Manages and facilitates external certification audits.
• Provides expertise and guidance in supporting achievement of new certifications where appropriate.
• Responsible for organising and facilitating internal audits in the audit programme.
• Accountable for leading audits and producing audit reports.
• Utilises comprehensive expertise and investigates and interprets root cause analysis of instances of non-conformance, including recommending corrective measures and long-term preventative measures.
• Coordinates reviewing of management system content for appropriateness, improvement, and implementation.
• Contributes to the identification of new systems and processes to drive efficiency, recommending improvements and innovations.
• Ensures information for quality reports is available, accurate and delivered within agreed timescales.
• Accountable for the production of communication articles, plans and communication collateral.
• Coordinates activities reported in management reviews, collating, analysing, and presenting data and key metrics, analyses trends and provides recommendations and guidance.
• Provides recommendations for action to mitigate risk and improve management system effectiveness.
• Provides specialised expertise and knowledge to support on business development activities.
• Accountable for the development and delivery of training.
• Manages and monitors performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities.
• Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
  
  

You’ll Need To Have

• Formal auditor training course within relevant subject
• Line management experience.
• Quality assurance experience.
• Quality management system experience.
• Internal auditing experience.
  
  

Our values

Safety first - Going home safe and well: You will champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in your team and local health and safety rules or regulations of the work you’re involved with.

Client focus - Deliver on our promise: You will lead on the cost management services including estimating, procurement and cost planning, owning the quality of deliverables, strategic outcomes and building long term relationships with your clients.

Integrity - Always do the right thing: You will lead operations that are fiscally and ethically viable, influencing the achievement of business objectives that align with business and legislative compliance obligations.

Create opportunity - For our people to excel: You will mentor, coach, and develop teams, demonstrating effective leadership to ensure excellence in delivery against plans, championing a continuous improvement culture throughout all activities.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.