Content Designer

🎯 Senior Conversational (AI) Designer – Dutch Speaker

Location: Belgium – hybrid

Languages: Dutch (native/fluent) + English (professional). French is a plus.

Contract: Freelance or employee – Full-time

Start: ASAP

🧠 Your Mission

Join a multidisciplinary team working on the development and optimization of conversational experiences (chatbots & voicebots). As a Senior Conversational (AI) Designer, you will craft engaging dialogues that guide users through seamless digital interactions—both in sales and after-sales contexts.

You'll contribute to delivering intuitive, human-centered conversations while aligning with customer expectations and digital transformation goals.

✍️ Your Responsibilities

• Design and write natural, user-friendly dialogues in Dutch and English, in line with tone-of-voice guidelines.
• Implement and configure flows in tools like Voiceflow and Google Dialogflow CX.
• Collaborate with AI experts to train bots for better natural language understanding.
• Analyze conversation logs to identify improvements and optimize performance.
• Share your expertise in conversational copywriting with team members via workshops and on-the-job coaching.
• Contribute to enhancing the digital customer experience by improving CSAT and bot containment rates.
• Operate within an Agile squad setup and actively collaborate with product owners, UX/UI designers, and other content specialists.

🧩 Your Profile

• Solid experience in AI-driven conversational copywriting, ideally in both chat and voice interfaces.
• Proven track record with conversation design tools (e.g. Voiceflow, Dialogflow CX).
• Excellent editorial and communication skills in Dutch and English.
• Familiarity with NLP, machine learning, and AI concepts related to conversational interfaces.
• Strong analytical mindset and ability to turn data insights into design improvements.
• Comfortable working in Agile environments, with experience in cross-functional teams.
• Affinity with digital customer journeys, user research, and UX principles.
• Self-starter with a proactive attitude, flexibility, and resilience in a fast-changing environment.

💡 Nice to Have

• Experience with voice interaction design (e.g. IVR, Alexa, Google Assistant).
• Knowledge of French.
• Background in digital communication, messaging, or social media.
• Ability to facilitate ideation workshops and training sessions.

🧬 Soft Skills

• Passionate about language, AI, and technology
• Creative and user-focused
• Strong communicator and team collaborator
• Open to change and continuous learning
• Calm and positive under pressure

👉 If you're driven to shape the future of digital conversations and elevate the chatbot/voicebot experience, we’d love to hear from you!