Delivery Manager

About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Delivery Manager under a permanent contract.

Summary

Setup and follow projects with our clients in different domains/industries and ensure their optimal progress.

Your principal task is to organize with the customer the implementation of LuxTrust products in the context of the client and to transfer to the LuxTrust Customer Support team the project once this one is implemented.

You are part of the LuxTrust’s Professional Service department collaborating with other Delivery managers, LuxTrust Product Owner, and internal support teams.

Missions of the role

• You become a LuxTrust’s products and services (all or specific products and services) referent person allowing you to provide proper advises on the way to implement the requirements of our clients.
• You simultaneously manage multiple projects:
• Manage properly the customer’s expectation.
• Based on the contract and the customer’s willingness, prepare the plan and the deliverables
• Ensure permanent alignment between all stakeholders (sales, IT teams, customers)
• Ensure that the specific contractual modalities are respected (Deadlines / Budget)
• Monitor: plan your resources, provide reports and presentations, risk analysis
• Challenge the customer to find the best way to fit his requirements with our solutions
• Report the status of the projects internally and to the customer
• Contribute to find new opportunities to develop the relation between the client and LuxTrust (Farming)
• You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specifications
• You transform the business requirements into deployment / development tasks
• You collaborate closely with the IT teams, sales and the others Delivery Manager to make sure that all are able to manage properly all customer’s expectation.
• You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust Professional Services delivery methodology.
• You maintain the services delivery documentation (User manual, confluence...).
• You are ready to go on a mission for several days abroad
• You are able to close properly a project phase and pass the client account to the RUN team for the BAU

Required skills

• Qualifications / diploma(s): Master’s degree with a minimum 3 years of experience with the Project IT management
• Technical competencies:
• General knowledge on IT services, support and/or infrastructure
• Understand and produce IT functional / technical architecture
• Experience with the integration of solution with REST API / POSTMAN Collection is an asset
• Integration with SSO integration is an asset
• Database model knowledge (querying) is an asset
• Cyber-security experience is an asset
• Tools : JIRA & Confluence / Microsoft office / MS Project
• Languages: French and English fluent. Any other language is an asset.
• Specific skills:
• Client centric
• Team player
• Stress resistant
• Solution and business minded
• Strong communication and writing skills
• Innovative / creative
• Rigorous and methodic
• Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals
• Able to report as clear status on his project
• eIDAS regulation and Trusted Services knowledge is an asset
• Knowledge Delivery Methodology in the IT Software industry is an asset
• Core competencies at LuxTrust:
• Analytical mindset & decision making
• Organizational fluency
• Personal effectiveness
• Results driven
• Client service mindset
• Strategic vision
• Leadership

What we offer

• A permanent contract based in Capellen – Luxembourg.
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at [email protected].

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.