Senior Program Manager/Project Manager

General Information

Role Title: Senior Program Manager/Project Manager

Job Location: Toronto, Ontario

About FulfillmentIQ (FIQ)

At FulfillmentIQ, we’re disruptors in the supply chain and logistics sector. As an award-winning supply chain tech company, we design and deliver cutting-edge solutions for D2C brands, retailers, and 3PLs. Our teams thrive on solving complex logistics challenges, from developing custom software and advising on tech stack selection to implementing advanced supply chain technology.

If you’re passionate about problem-solving, thrive in dynamic environments, and want to make an impact, we’d love to have you on board.

Job Description

• Coordinating with cross-discipline team members, Stakeholder and client cordination to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Meeting with project team members to identify and resolve issues.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Identifying and developing new opportunities with clients.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within the project transition period.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.
• WMS and TMS project oversight.
  
  

Required Skills

• A bachelor’s degree or master's degree in a related field.
• Project Management Professional (PMP) certification is a plus.
• Proven experience in project management.
• Ability to lead project teams of various sizes and see them through to completion.
• Strong understanding of formal project management methodologies.
• Experience as a construction project manager, IT project manager, or ERP project manager.
• Able to complete projects in a timely manner.
• Understanding of WMS and TMS implementation.
• Experience overseeing a construction project.
• Budget management experience.
  
  

Competencies

• Business-results orientation. Consistently takes a thorough, organized, and productive approach. Seeks to understand business needs and works to identify and meet end-user needs.
• Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions.
• Communications: Excellent oral and written communication skills.
  
  

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

• Work That Matters
  
  

Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations—it’ll set new ones.

• Career Growth That Matters
  
  

We’re serious about growth. Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

• Flexibility to Thrive
  
  

Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

• We Celebrate You
  
  

From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

• A Collaborative Culture
  
  

Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you’ll appreciate

• Comprehensive health insurance for you and your family
• Generous paid time off, including vacation, holidays, and sick leave
• Flexible work schedules
• Employee wellness program
• Business/client travel, internet, and workstation reimbursements
• Sponsored U.S. visa opportunities (based on performance and project needs)
• Anniversary rewards (Amazon or Sodexo vouchers)
• Employee stock options (ESOP)
• Retirement savings plan
  
  

Learn More About Us

Website

fulfillmentiq.com

LinkedIn

Fulfillment IQ

Spotify

eCom Logistics Podcast Spotify

YouTube

eCom Logistics Podcast YouTube