e-Commerce Operations Manager

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e-Commerce Operations Manager

What This Position Is About – Purpose

In this role, you will be responsible for developing, executing, and continuously improving Ploom's e-Commerce end-to-end operations to achieve best-in-class performance. You will focus on driving consumer-centric initiatives, optimizing online sales, and delivering a seamless shopping experience.

What Will You Do – Responsibilities

• Manage end-to-end e-Commerce operations and oversees the overall functionality, user experience (UX), and performance while ensuring a seamless and user-friendly shopping experience. This includes optimizing product information, streamlining checkout processes, ensuring efficient order fulfilment;
• Identify areas for improvement and boost conversion rates and lead UX/UI enhancement development & implementation, incl. bug fixing process;
• Analyze performance data, track key metrics (traffic, conversion rates, sales, customer behavior), and propose corrective actions to optimize strategies and enhance ROI & profitability;
• Oversee budget allocation, control expenditures, and optimize investments to maximize efficiency and impact;
• Continuously monitor market trends, competitor activity, and emerging digital opportunities to refine strategies and maintain a competitive edge.
  
  

Who Are We Looking For – Requirements

Education University degree;

Work experience 3-5 years of experience in e-Commerce management within the FMCG industry;

Language Romanian and English proficiency;

Other Skills And Knowledge

• Strong understanding of e-Commerce platforms, website optimization, and content management systems, with experience in managing digital marketing and e-Commerce programs, including omnichannel strategies;
• Experience in growing online sales and optimizing e-Commerce websites on platforms like Shopify or Magento (desirable), and familiarity with Through-the-Line (TTL) marketing (both ATL & BTL) is a plus;
• Proven project management skills, including the ability to prioritize tasks and manage multiple campaigns, deadlines, collaborating cross-functionally;
• Strong analytical skills to interpret complex data and provide actionable insights, along with problem-solving abilities to optimize campaigns;
• Experience in budget management, including monitoring and controlling spending;
• Ability to adapt to changing environments and work under pressure, with a proactive, team-oriented approach;
• Experience with marketing analytics tools (e.g., Google Analytics) and data visualization tools to analyze website traffic, customer behavior, and campaign performance; understanding of website optimization techniques (SEO, conversion rate optimization), and content management systems (CMS) would be a plus.
  
  

What To Expect

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a family leave policy. For more details on local policies, speak with the Talent Advisor.

What Are The Next Steps

• Interview with GBS Talent Advisor;
• Online SHL Assessment;
• Online interview;
• Assessment center.
  
  

All applications will be reviewed. Be aware that you will receive the call from Poland (+48 prefix) as our Global Business Services is based in Warsaw.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.