[LTA-MDET] MANAGER, CX & UI DESIGN

[What the role is]

MANAGER, CX & UI DESIGN

[What you will be working on]

Join a team of changemakers on a mission to redesign the motoring experience – creating a future where transactions happen effortlessly, touchpoints are thoughtfully designed, and where every interaction in a delight. You will be part of a team to reinvent the One Motoring platform, building new capabilities to enable real-time billing, personalised dashboards, and intuitive user flows.

You’ll design stunning, user-centric interfaces that are frictionless. Every pixel you place will directly improve the daily lives of our citizens.

What You’ll Do

• Create Impactful Designs: Develop pixel-perfect, production-ready UI
  
  

designs using Figma. Your designs will balance stunning aesthetics with

exceptional usability.

• Champion the User: Dive into user insights, translating them into
  
  

meaningful, impactful designs. Your superpower is to turn complexity into

elegant, user-friendly solutions. Apply user research, usability testing, and

A/B testing to continually elevate your designs.

• Innovation Advocate: Deliver award-worthy, user-centred solutions. Push
  
  

boundaries creatively and strategically to advance our mission to delight

the user.

• Align & Influence: Collaborate closely with senior leaders, product teams,
  
  

and the LTA CX Office, ensuring design strategy beautifully aligns with

broader business goals.

• Drive Change Management: Work with field engagement teams to develop
  
  

a change management plan, ensuring that UI changes are desirable and

well received.

[What we are looking for]

• Experience in UI/UX design, CX strategy, and digital product design at a
  
  

leading tech company, agency, or startup.

• A persuasive communicator who can effortlessly bridge user needs and
  
  

business goals, your stakeholder management skills turn complexity into

clarity.

• Excellent skills in Figma and a solid grasp of responsive design, colour
  
  

theory, and accessible UI design principles.

• Hands-on experience in UI testing, usability research, and A/B testing,
  
  

ensuring every design iteration is better than the last.

• A visionary mindset when it comes to design, advocating design principles
  
  

with senior management, engineers, vendors, and product managers.

• Experienced in user research, usability testing, and can run design sprints
  
  

and A/B tests. Multilingual capabilities in Malay, Mandarin, or Tamil are

preferred.