Senior Manager - Customer Success & Renewals , META

Senior Manager-Customer Success - Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About The Job

The Customer Success team is l o oking for a Senior Manager - Customer Success to lead and nurture a team of Customer Success Managers and Renewal Specialists in the META (Middle East, Turkey and Africa) region to ensure customer success and business growth . Our team plays a crucial role in maintaining SAS' long-term relationships with our customers, directly impacting the value realized and the overall success of these partnerships.

As a Manager - Customer Success , You Will

• Directly manage a team of Customer Success Managers and Renewal Specialist including distributing assignments, setting goals and supporting their development.
• Develop procedures and guidelines for territory/segmentation account management; serve as an advisor in customer relationship management, SAS platforms, market trends, and complex Customer Success Plans.
• Collaborate with Sales, Customer Advisory, PSD, CIS, Education, Technical Support, R&D, and Marketing to enhance the customer experience; participate in customer calls, presentations, and strategy design.
• Monitor and evaluate new staff during training; identify internal training needs and make recommendations.
• Ensure Customer Success Plans are created in consultation with customers and sales; communicate plans internally to sales and delivery teams.
• Stay updated on customer relationship management methodologies and practices; promote and utilize SAS selling concepts and techniques.
• Deliver timely and accurate reports to management; perform other duties as assigned.
  
  

Required Qualifications

• Ideally a bachelor’s or master’s degree, preferably in Business, Marketing, Computer Science, etc. (or equivalent qualifications).
• Previous experience in a similar role with broad and deep industry/technical knowledge to accomplish function and overall corporate objectives coupled with significan management.
• Fluent in English and ideally an additional language like Turkish or Arabic.
• Knowledge of complex computer software products, solutions, services, hardware and/or software acquisition cycles, and buying influences.
• Ability to relate technical and business concepts to SAS applications and user needs.
• Strong leadership, team-building, and presentation skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and planning skills.
• Ability to travel.
• Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
  
  

Location This position can be based out of our SAS offices in Saudi Arabia or Turkey.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

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