Support & Maintenance Engineer (CIAM & IBM identity security access manager)

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We have an urgent requirement for Support & Maintenance Engineer (CIAM & IBM identity security access manager) in BFSI Domain for one of our banking client in Abu Dhabi, UAE

Must have experience of IBM identity and Security management products like ISAM /IBM verify /Tivoli etc.---Must

CIAM and IBM identity security access manager (ISAM/IBM verify) hands on experience with good working knowledge --Must

Experience with Identity Management, Access Management, and Directory Services technologies (Security Directory Server) and Security Directory Integrator.---Must

Experience for implementation of API Protection, Micro services security, Advanced access control technologies like: oAUTH, JWT, SAML, XACML , OTP and MMFA--Must

BFSI Domain--Must

ROLE PURPOSE: The incumbent is responsible to review business requirements, liaise with Internal / External parties to find and supervise the evaluation of a suitable solution. The requirements discussion proposes enhancements to business / technical processes for better automation of respective business area, oversees project activities and ensures that implementation is as per defined standards.

Should be technically sound on the CIAM and IBM identity security access manager (ISAM/IBM verify) with good working knowledge to handle Customization, Development, Installation, and Configuration.
Work with vendor to install, configure and deploy CIAM (ISAM) solutions into dev, QA, UAT, and production environments and manage its integration with digital channels like Mobile banking, internet banking etc.
Raise and follow up required change requests and tickets in service manager.
Prepare/Review project documents related to projects and tasks for approvals.
Gathering requirements from business users for projects, tasks, operational requests and enhancements for technical teams.
Support for UAT of projects and tasks including preparation of documents and approvals.
Support Go-live and post Go-live activities for assigned projects and tasks
Support business Users to translate business requirements to Vendors (in technical steps) and vice-versa.
Escalate issues and suggest corrective actions. Timely follow up on assigned Projects and tasks.
Follow-up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
Track, resolve and report incidents and known errors through the approved processes.
Follow the mandatory and obligator/ standards set by the management in delivering the services.
Completion of the assigned tasks to satisfy the Users' needs and within the agreed upon time parameters.
Execute the ad-hoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related
Support & Manage "go-live' and post 'go-live' activities for projects and any releases to production

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

CIAM and IBM identity security access manager (ISAM/IBM verify) hands on experience with good working knowledge to handle Customization, Development, Installation, and Configuration.
Experience with deep knowledge of Identity Management, Access Management, and Directory Services technologies (Security Directory Server) and Security Directory Integrator.
Security experience with deep Technical knowledge in security domains especially IAM, endpoint protection and application security.
Financial sector experience for implementation of API Protection, Micro services security, Advanced access control technologies like: oAUTH, JWT, SAML, XACML , OTP and MMFA and DevOps process integration for these.
Good Knowledge of latest Authentication and Authorization techniques for Mobile, Web, and API
Integration with social identity provider including Facebook, Twitter, LinkedIn, etc.
Building and using APIs (SOAP, XML, RESTFULL, JSON etc.) along working experience of JavaScript, React, Node.js, AngularJS, Regular Expressions, HTML, and CSS in support of web

Skills: api protection,node.js,support,directory services technologies,micro services security,advanced access control technologies (oauth, jwt, saml, xacml, otp, mmfa),xml,soap,access management,react,restfull,angularjs,security directory integrator,javascript,security directory server,icam,css,html,ciam,identity management,maintenance,json,ibm identity and security management products (isam, ibm verify, tivoli)

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Post Date

2025-05-19

Job Type

Employment type

Contract