Test Program Manager

Job Summary

We are seeking a highly experienced Test Program Manager to oversee the end-to-end delivery of testing services across the bank's Compliance technology program. This strategic role requires strong leadership, vendor management, and domain expertise in Anti-Financial Crime (AFC), including AML, KYC, and transaction monitoring.

The ideal candidate will have over 12 years of relevant experience, preferably within the banking and financial services industry, with a proven track record in managing large-scale testing programs involving multiple vendor service providers. Responsibilities include ensuring alignment with testing strategies and standards, managing SLAs and KPIs, coordinating with internal stakeholders, and driving continuous improvement. Familiarity with AML platforms such as DETICA, MANTAS, and ACTIMISE is essential. If you thrive in a dynamic, cross-functional environment and are passionate about test governance, delivery excellence, and compliance technology, we encourage you to apply.

Job Responsibilities

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Compliance tech program
• Works with the testing service providers and other UOB stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various UOB stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by UOB stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all UOB stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 12 years relevant experience in large and complex organisations preferably in the area of Banking and Finance
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge in Anti-Financial Crime (AFC), especially Anti-Money Laundering (AML), KYC and Transaction monitoring. Prior experience of AML tools like DETICA,MANTAS and ACTIMISE.
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.