DevOps Support Specialist - Madrid, Madrid

Job Description

Are you a software support specialist with excellent communication and problem-solving skills? Are you interested in the area of development tools and topics such as CI/CD pipelines and automation? Do you want to develop in the direction of engineering in addition to a support job? Do you want to work in an international environment in close cooperation with various business units, such as the Swiss Stock Exchange or Financial Information? Then, you have come to the right place.

We are looking for a DevOps Support Specialist to assist our customers with technical problems in the 1st and 2nd level support. You will be providing hands-on support to help drive our centralized development tools services to the next level.

What You Will Do

• be part of the team in charge of the support and maintenance of our Agile Collaboration Tools services
• respond to customer inquiries in a timely, accurate way and assist in troubleshooting
• create documentation, inform and train customers about new features and functionalities
• participate in the automation as well as the further development of our tools and services
• be on-call (approx. one week per month) for responding to and troubleshooting any related issues. This service is compensated economically
  
  

What You Bring

• completed professional training in the field of computer science. A higher education or bachelor's degree in computer science is not mandatory, but an advantage
• knowledge in at least some of the following services that we offer will be highly valued: Atlassian Toolchain (Jira, Confluence, Crowd) and good Unix/Linux knowledge. Also, knowledge in Software development in Java and/or Python
• customer focus and a team player for whom interaction with people is a passion, with excellent communication and problem-solving skills
• innovative team player mindset, who proactively seeks and successfully implements good solutions
• good command of written and spoken English, Spanish or German is a plus