Technical Support Engineer

About Us

At Hoxhunt, we're on a mission to empower individuals and organizations to defend themselves against cyber threats. We believe that effective defense requires not only cutting-edge technology but also the expertise and dedication of exceptional individuals like you. If you're passionate about cybersecurity, integrations, AI-powered support and thrive in challenging environments, read on!

Hoxhunt is a rapidly growing company dedicated to providing top-notch cybersecurity solutions. Our support approach prioritizes quality, ensuring that every customer receives unparalleled support and guidance. As a Technical Support Engineer, you'll play a critical role in safeguarding our customers' digital assets.

Responsibilities

Technical Support & Troubleshooting

• Provide high-quality support to customers, with a focus on investigating and resolving complex technical issues.
• Troubleshoot integration-related challenges between our platform and other third-party solutions.
• Assist customers in diagnosing and resolving issues related to email infrastructure, including deliverability and security concerns.
• Troubleshoot identity and access management issues, including identity providers (IdPs) and authentication workflows.
  
  

Cross-Functional Collaboration & Process Improvement

• Participate in initiatives to develop and improve AI-powered support solutions that enhance customer self-service and operational scalability.
• Work closely with our development and product teams to escalate and resolve customer-reported issues, providing valuable insights for product improvement.
• Collaborate with customer success team to ensure seamless customer experience.
  
  

What We’re Looking For

• Prior experience in a technical support role.
• Strong troubleshooting skills
• Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
• Experience working with AI-powered support solutions or automation tools.
• Understanding of email infrastructure and security, including SPF, DKIM, DMARC, and email deliverability troubleshooting.
• Familiarity with identity providers (IdPs) and authentication protocols.
  
  

Expectations for the First 90 Days

First 30 Days:

• Gain a deep understanding of our product, integrations, and key use cases.
• Shadow senior team members to observe best practices in technical troubleshooting.
• Begin handling standard support requests independently.
  
  

First 60 Days:

• Dive deeper into our product's technical intricacies, expanding your knowledge base and troubleshooting capabilities.
• Take on more challenging support tickets independently, showcasing your ability to tackle complex technical issues.
• Identify opportunities for process optimization and efficiency gains within the support team, actively participating in discussions and initiatives.
  
  

First 90 Days:

• Establish yourself as a go-to resource for both customers and internal teams, leveraging your expertise to drive meaningful impact.
• Consistently deliver exceptional support experiences, going above and beyond to exceed customer expectations and foster long-term satisfaction and loyalty.
  
  

Compensation & Location

• Salary Range: 3800-4200 €/month
• Location: This role is based in Helsinki, Finland.
  
  

Our recruitment process

• Interview with our Talent Acquisition (30 min)
• Interview with our Hiring Manager (60 min)
• Technical Interview (60 min)
• Panel interview (90 min)
  
  

Why Join Us?

• Impactful Work – Play a pivotal role in securing organizations against cyber threats.
• Cutting-Edge Technology – Work with AI-powered support tools and cybersecurity integrations.
• Career Growth – Access ongoing opportunities for learning and advancement.
• Collaborative Culture – Join a supportive team where your expertise is valued.
  
  

If you're ready to take on the challenge of complex support cases and making a meaningful impact in cybersecurity, we want to hear from you. Apply now and join us in defending the digital world!