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Natobotics

Network Hand and Feet Engineer

Natobotics
Switzerland · Contract · Entry
Qualifications

Onsite Network Engineer:

  • Bachelor's Degree in Computer Science or related area
  • 4 years' of experience with network administration, Racking,Stacking of Devices, basic troubleshooting of Cisco Switches, Firewall, Routers etc.
  • Knowledge of IP networking fundamentals

Responsibilities

  • Maintain, implement, and troubleshoot networks
  • Design and support our network systems and infrastructure
  • Configure and operate routers and switches
  • Monitor network performance and make recommendations based on performance analysis

On-Site Troubleshooting & Resolution

Once the engineer arrives on-site, the following tasks must be executed systematically:

  • Physical Inspection & Basic Checks

✅ Visual Inspection

  • Verify device power status (LED indicators).
  • Check cabling for damage/loose connections.
  • Validate rack stability and proper airflow.

✅ Connectivity Testing

  • Use cable testers to validate Ethernet/fiber links.
  • Reseat SFPs/transceivers if link flaps are detected.
  • Confirm switch port status (shut/no shut if needed).
  • Hardware Replacement

🔧 Failed Device Swap

  • Power down the faulty device (if safe) after confirmation with Client SME.
  • Replace with pre-configured spare (if available).
  • Document serial numbers in the ITSM ticket.
  • Coordination with Remote Teams

📞 Live Troubleshooting

  • Establish a secure remote session (SSH/TeamViewer).
  • Share console output with backend engineers.
  • Implement configuration fixes as directed.
  • Initiate Teams call and share screens
  • Post-Resolution Validation

✔ Functional Testing

  • Ping tests, traceroutes, and throughput checks.
  • Verify VLAN/access control for firewall rules.
  • Obtain Infosys client sign-off before departure.
  • Post-Support Steps

Step 6: Ticket Resolution & Closure

  • If resolved, the engineer updates the ITSM ticket with:
  • Actions taken
  • Replaced components (if any)
  • Client confirmation (ITSM Approval or email approval)
  • If unresolved, a temporary workaround is implemented, and the ticket is escalated.

Step 7: Asset & Documentation Update

  • Spare parts used are recorded in the ITSM asset inventory.
  • Network diagrams & CMDB are updated if changes were made.

Key Skills

Ranked by relevance

firewall routers network administration switches
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🇨🇭

Country Guide

Switzerland

Very high salaries and premium quality of life

Posted
May 20, 2025
Type
Contract
Level
Entry
Location
Zurich
Company
Natobotics

Industries

IT Services IT Consulting

Categories

Information Technology

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