Business Analyst (UAT/User Acceptance Testing)

Job Description

As part of the Business Excellence’s Centre of Excellence in Business Analysts, the candidate

is responsible for executing projects with new capabilities and creating a differentiated

customer experience. He/she is established to create shared Business Analyst services to

support cross-functional initiative such as cost optimisation, focusing on the analysis and

design of automated workflow, business processes re-engineering within Operational

division.

This position supports business users in Product Launches, Operations Division Initiatives,

Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the

company’s objectives. It also entails providing business support on system-related work

activities to all stakeholders.

The person plays a role in the end-to-end process of user requirements solicitation &

documentation, writing test plan & conduct user acceptance testing, creating a detailed

business analysis, outlining problems, opportunities, and solutions for a business. He/she

acts as a liaison and link between stakeholders and information technology system to

ensure business requirements are translated and transformed to meet and satisfied

customers’ needs.

Key responsibilities include:

• Review Product specification, Functional specification, and work-related materials,

analyse systems gaps and business processes and recommend improvements.

• Responsible for bridging the gap between IT and Business Users to assess processes,

determine requirements and deliver recommendations to stakeholders.

• Ensuring risk and compliance standards are followed for every changes.

• Organize and participate in meetings or workshops with users to understand

business requirements and support the business to produce business workflow for

the purpose of producing the business requirements document.

• Work with users to prepare & document business requirements, conduct

walkthrough, review, and sign off on the user requirements.

• Access the feasibility, benefits and risks of new IT solutions; Recommend process

improvements and ensure IT solution align with business needs and adherence to

risk and compliance standards.

• Define test scope and formulate test plans, participate in user acceptance and

update test results with proper documentation.

• Prepare user guide and conducts training to operational users on any new

deployment.

Qualifications & Competencies

• Degree in Information Technology or Business Information Systems

• Minimum 2 to 5 years of working experience in business analysis and user

acceptance testing in insurance domain.

• Candidates with working experience in Insurance operations and processing can be

considered.

• Business Analysis skill in delivering business requirement process.

• Project management skill in executing and managing user acceptance testing and

planning.

• Savvy in the application of latest technology

• Proactive, resourceful, and an effective facilitator with the ability to engage

stakeholders across various business domains.

• Self-managing, strong analytical and problem-solving skills, detail-oriented and

capable of delivering a high quality of work.

• Excellent oral and written communication including listening and dispute resolution

skills. Demonstrate strong interpersonal and consultative skills.

• Strong multi-tasking skills and ability to perform under pressure and meet tight

deadlines.