Agile Coach

Position Overview:

• Individual contributor responsible for helping grow and transform the Agile Tooling landscape.
• This position acts as a solution architect providing overall technical vision, road mapping of future capabilities, and overall experience of our agile tooling ecosystem.
• Individual supports the entire Atlassian suite and its integrations and provides best practices, enhancements, and supports the entire enterprise of users.
• This position empowers teams to adopt Agile ways of thinking and working via Agile tools.
• The Agile tooling coach uses experience and influence to affect change and create a collaborative culture.
• This position partners with Agile teams at a tactical level to enhance proficiency in executing Scrum, Kanban and SAFe processes.
• This position serves as a process champion for agile tooling needs across the enterprise by improving ways of working.

Essential Duties & Responsibilities

• Install, configure, maintain, administer, and enhance Jira Core, Jira Software, Confluence, integrations with Jira, and key 3rd party add-ons
• Help guide and maintain the organization of data in Jira and Confluence
• Help support and build team and program level metrics
• Work with enterprise team members to enable custom workflows, fields, screens, dashboards, and reports that fit into the agile mindset and enterprise reporting values
• Create and manage complex components including project workflows, screen schemes, permission schemes, and notification schemes
• Advise on best practices configuration and recommendations to avoid common pitfalls and challenges?
• Experience installing and configuring add-ons for Atlassian Products to provide enhanced capabilities
• Provide user-based training to groups and users on Jira and Confluence usage, administration, and operational user and maintenance of the system
• Provide support as required as an administrator and to users to ensure the success of an implemented solution
• Provide onboarding capabilities and training for new users to the Atlassian product suite
• Development of scaling reports in EazyBI or Tableau
• Help with other assignments as necessary

Qualifications & Skills:

• 3-5 years of experience with configuration and administration of Atlassian Products such as Jira Core, Jira Software, Confluence, and key 3rd party add-ons
• Conceptual and practical understanding of SDLC, SAFe, and Agile Frameworks
• Ability to work independently with minimal guidance in a fast-paced environment?
• Ability to manage multiple clients and deliverables at any given time through effective time management and planning
• Strong work ethic and the ability to work with diverse teams across different time zones
• Certification as SM, RTE, SPC is preferred

Education:

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.