ServiceNow Technical Expert

Please note that a new position has been opened for the ServiceNow team.

We are looking for ServiceNow Technical Expert with a well-experienced and knowledgeable profile (senior dev, architect):

Hybrid (2 days offsite)

Job description: ServiceNow Technical Expert

Introduction / Context

DIGIT.C.1, the unit inside the European Commission (EC) responsible for the ServiceNow corporate platform is looking for a ServiceNow expert to reinforce the SN Competency Centre and to help setup and operate the ServiceNow Platform and ITSM Tools.

The ServiceNow Competency Centre main responsibilities are:

• Setup, administration and troubleshooting of the ServiceNow platform (including components such as MID servers)
• Evolutive maintenance, support and development of extra functionalities for the ITSM/CSM applications
• CMDB & Data Quality management
• Monitoring, administration and troubleshooting of integrations of ServiceNow with other corporate systems
• Managing ServiceNow releases from sub-production to production environments and platform upgrades
• Testing of new features, functionalities, and releases
• Liaising with users and customers for incidents and requests
• Liaising with ServiceNow for monitoring the ServiceNow platform and raising incidents to ServiceNow
• Knowledge transfer with the team and other EC teams and users

Profile

This position requires deep technical understanding and experience in the ServiceNow platform

and the ITSM and CSM applications. The principal function will be to help and guide the service

in the context of the maintenance and continuous improvement of the ServiceNow platform at

the European Commission.

Experienced ServiceNow expert with a broad knowledge of the core platform and ServiceNow

applications to be involved in a variety of activities:

• ITSM and CSM maintenance

• CMDB configuration & data quality control

• CSDM data modelling

• Performance Monitoring and Management

• Data Archiving and Rotation

• Modification of System Properties

• Core Integration Updates and Maintenance

• Search Management

• Index Identification and Creation

• Migrate Update Sets to UAT and Prod

• Instance Cloning

• Upgrade Planning and Execution

• Configuration Reviews

• Application Plugins management

• Instance patch Management

• Notifications set up

• Health Scanning follow-up

• Error Identification and Remediation

• Define and maintain operational procedures

• Level 3 support

Required skills:

• ITIL foundation certified (and proven experience with ITIL processes)

• ServiceNow System Administrator Certification

• ServiceNow Implementation Specialist Certification

• Knowledge and certifications in ServiceNow products (ITSM, CSM, HRSD, SPM, ...)

• Good understanding of ServiceNow CMDB, CSDM

• Experience with Web services (Xml/Soap/Rest)

• Basic knowledge of Java scripting (for light customization purpose)

• ServiceNow App Engine experience

Required languages:

• The language requirements include oral and written fluency in EN or FR (preferably both)

Working conditions:

• Work shifts of 8 hours daily basis from Monday to Friday.

• Office located in the centre of Brussels.