Senior Software Engineer (ServiceNow, Luxembourg)

Drive Efficiency and Growth at Fujitsu

Fujitsu is a leading ICT company 155.000 employees worldwide, more than 140 in Luxembourg, offering a full range of technology, solutions and services. This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with a real growth opportunities and immediately make an impact.

MY MISSION :

• Designing, developing, and customizing the ServiceNow Service Catalog to align with organizational needs and IT service management best practices.
• Creating and configuring catalog items and automated workflows to support ITIL-based processes, including service requests, incident management, and change management.
• Managing application updates, performing data imports, and ensuring the integrity and consistency of platform data.
• Providing ongoing operational support, including troubleshooting, maintenance, and performance optimization of the ServiceNow platform.

MY SKILLS :

• Strong understanding of ITIL processes, with practical experience implementing IT Service Management (ITSM) best practices.
• Proficient in ServiceNow integrations, including data import/export, Update Sets, and third-party system connectivity.
• Advanced scripting capabilities, including Client Scripts, UI Policies, Business Rules, and Access Control Lists (ACLs).
• 5+ years of experience in Computer Engineering or a related field certification ServiceNow CSA.
• Proven ability to communicate effectively with both technical and non-technical stakeholders.
• Fluency in both French and English is required.