Product Owner (m/f)

BDO in Luxembourg is looking for a Product Owner !

Who are we?

BDO is present in over 166 countries, and we offer an extensive range of services in the areas of Audit, Tax, Advisory, Accounting, Business Services and Outsourcing. At BDO Luxembourg, our mission is to provide our clients with our expertise of our global network tailored to the unique needs of the Luxembourgish market, delivering personalized service and building valued relationships. With over 650 people representing more than 40 nationalities, we embrace diversity and encourage skill development and ownership among our team members. Our core values, honesty, integrity, quality, respect, and responsibility define our culture. Hence, our People can expect to grow in a stimulating work environment that nurtures professional development and fosters inclusivity.

In order to strengthen our internal teams, we are currently looking for a: Product Owner

As a Product Owner, you will be responsible for overseeing our ERP SaaS solution, including the releases, bug tracking, documentation and collaboration with our service provider. You will work closely with the IT staff, sponsors, end-users and other stakeholders to ensure that the project objectives, scope, budget, and timeline are met. You will also manage the project risks, issues, and changes, and communicate the project status and progress to the relevant parties.

What will you do?

• Define and communicate the product vision and strategy, ensuring alignment with organizational
• goals.Plan, schedule, and oversee product releases, ensuring timely delivery of new features and u
• pdates.Monitor, prioritize, and facilitate the resolution of bugs, working closely with the development team and service pr
• ovider.Assist the second-level support team to address complex technical issues that cannot be resolved by first-level s
• upport.Serve as the final escalation point for intricate technical issues, utilizing expert-level knowledge to troubleshoot and resolve problems that cannot be addressed by first or second-level support. This includes collaborating with subject matter experts and developers to resolve intricate
• issues.Act as the primary liaison between internal stakeholders and the service provider, ensuring clear communication and alignment on product requirements and prio
• rities.Maintain and prioritize the product backlog, ensuring it reflects user needs, business priorities, and market
• trends.Analyze product performance metrics to identify areas for improvement and drive continuous enhancement of the ERP solution.

This offer is for you if:

• Bachelor’s degree in business, Computer Science, Engineering, or a related field.
• Proven experience as a Product Owner, preferably in managing ERP or CRM solutions.
• Extensive experience in third-level support, with a strong ability to resolve complex technical issues.
• Deep understanding of ERP systems and related technologies.
• Strong communication and presentation skills.
• Strong organizational and time-management abilities.
• Analytical mindset with a problem-solving approach.
• Experience with product management tools such as JIRA, Confluence, or similar platforms.

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In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.