Head of Infrastructure Operations

Job Purpose:

Lead and manage the end-to-end operations of IT infrastructure—including servers, networks, storage, backup, data centers, and cloud platforms—to ensure secure, reliable, and high-performing systems that support the critical needs of healthcare, academic, and research functions within the organization.

Roles & Responsibilities:

• Manage the operation and maintenance of all IT infrastructure systems and services, including on-premises and cloud environments.
• Ensure infrastructure systems meet performance, availability, security, and compliance requirements.
• Lead infrastructure incident response and resolution, including root cause analysis and preventive actions.
• Oversee infrastructure projects including upgrades, migrations, and technology refresh initiatives.
• Coordinate with application, cybersecurity, and biomedical teams to ensure alignment of infrastructure with enterprise goals.
• Develop and enforce infrastructure-related policies, standards, and documentation.
• Lead and mentor a team of engineers, fostering a culture of operational excellence and accountability.
• Participate in capacity planning, risk assessment, and budget forecasting for infrastructure services.
• Ensure timely response and coordination during major incidents or disaster recovery drills.
• Stay updated on emerging technologies and propose relevant improvements to the infrastructure landscape.

Qualification Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related discipline (Required).
• Master’s degree in IT Management, Cybersecurity, or a relevant field.
• Industry certifications such as: ITIL Foundation (higher level is preferable), CCNP, Microsoft Azure, AWS Certified

Experience Requirements:

• 10 years in IT infrastructure operations.
• 5 years in leadership or managerial role, preferably in a healthcare, academic, or research setting.
• Proven experience managing hybrid infrastructure environments (on-premises + cloud).
• Experience with disaster recovery, business continuity, and compliance (e.g., ISO, HIPAA, MOHAP).