NPI & Customer Engineer

Job Description

As Nokia’s ION Customer Engineering Turkey HUB we’re looking for New Product Introduction (NPI) expert in order to deliver NPI activities . Within the team, you will find the opportunity to work on the next generation IP routing technologies in an international setting and be part of a team of experts. As the ION Customer Engineering team, we are the frontend experts. Our main mission is delivering engineering activities for IP product portfolio within customer projects. As an NPI, you will be involved in proposing solutions for customer needs, ensuring flawless delivery of installation and commissioning activities, leading configuration, integration and customer acceptance activities of Nokia’s IP routing portfolio.

How You Will Contribute And What You Will Learn

• Lead the implementation and integration of Nokia's IP routing solutions, ensuring successful delivery and customer satisfaction.
• Deliver impactful presentations, PoCs, and demos to clients, showcasing advanced IP routing technologies.
• Collaborate with cross-functional teams to validate engineering requirements and architecture compliance on every project.
• Conduct comprehensive reviews of project documentation and approve methods of procedure prior to deployment.
• Provide expert technical support and training, both remote and on-site, to customers and internal teams.
• Identify skill gaps within project teams and deliver targeted workshops or on-the-job training as needed.
• Maintain effective communication channels with customers' technical personnel for seamless issue resolution and support services.
• Participate actively in field trials, customer demonstrations, and acceptance tests to ensure product readiness and functionality.
  
  

Key Skills And Experience

You have:

• BA or MA degree in telecommunication, information technology or engineering
• Fluent in Turkish and English
• 4+ years of relevant experience with IP/MPLS networks
• Excellent communication skills and customer orientation
• Strong solution-oriented mindset and problem-solving skills
• Ability to work under pressure and meet tight deadlines
• Willingness to travel to customer premises
  
  

It would be nice if you also had:

• Any additional foreign language skills
• Strong knowledge of Nokia Service Router family products
• Understanding of scripting and Linux/Unix platforms
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.