About the Client

Our client is a leading IT services and solutions provider specializing in intelligent infrastructure solutions, software development, and artificial intelligence. With a mission to optimize IT through innovative technology aligned with business needs, it has expanded its global footprint, operating technology centres across the globe.

Role Description

We are seeking a skilled IT Infrastructure Engineer to support installation, migration, and maintenance activities across customer sites. The role includes hands-on technical work involving network equipment and on-site support, ensuring IT systems are installed, configured, and maintained to meet operational and service standards.

Responsibilities

Installation, Addition, Change, Move (IMAC):

• Perform technical site surveys, including passive WiFi site surveys and site preparation.
• Support staging, rack and stack installation, and configuration for remote access.
• Assist in customer migrations and provide Day 1 on-site support.
• Handle installation of routers, LAN switches, wireless LAN, firewalls, and other networking equipment.
• Work with a variety of manufacturers including Cisco, Meraki, Huawei, Palo Alto, Aruba, Fortinet, UPS, and Microsoft.

Maintenance & Support:

• Provide on-call and standby support services with 24/7/4 SLA coverage.
• Replace field-replaceable units and restore equipment to operational status.
• Apply requested engineering changes and install necessary software updates.
• Prepare and repack equipment for RMA (Return Merchandise Authorization) processing.

General Duties:

• Monitor and maintain IT infrastructure for optimal performance.
• Handle first-line support for incidents and service requests according to SLA.
• Troubleshoot and resolve low-complexity technical issues.
• Escalate complex issues to higher-level teams.
• Participate in project tasks as required.

Requirements

• CCNA Certification or equivalent Level 2 Network certification.
• 3–5 years of relevant experience in IT infrastructure or networking roles.
• Strong internetworking and troubleshooting skills.
• Ability to comprehend technical documentation and follow detailed instructions.
• Basic proficiency in English.

HOW TO APPLY:

Interested candidate, please submit your application by emailing a detailed copy of your updated Resume to CHEN Xianjin (EA Personnel Reg. No. R25122783, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking “Apply Now” or contact Xianjin at [email protected] for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

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