Senior-Level Client-Facing Account Manager F/T and P/T Hours

Pay: €1600-1850 Pro-Rata (based on Full-Time Hours @ 165-175)

Experience Level: 3 years+ in a similar, client-facing role is essential.

Important: This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175) basis. The P/T option also has the capacity to increase hours-wise based on capacity, preferences, needs and performance.

Who We Are

At Drop Zero Digital, we don't just manage email—we engineer performance. We've helped eCommerce brands drive over $10M+ in email revenue through smart segmentation, design with soul, and flows that convert like clockwork.

We're a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.

If you're obsessed with clarity, ownership, and getting better every week, you might just love it here.

What You'll Do

This isn't a PM role hidden under an "Account Manager" label. You'll own the client relationship early on.

• Lead 5-7 client accounts (mostly DTC eCommerce)
• Deliver updates, insights, and solutions that clients didn't know they needed
• Coordinate flawlessly with Copywriters, Designers, and Tech Strategists
• Review Klaviyo campaign results, monitor flows, and push for consistent improvement
• QA everything before the client ever sees it
• Spot issues before they become problems
• Make our clients feel like you've got them covered—because you do
  
  

Bonus If You...

• Have worked in marketing (and for a marketing-related agency)
• Love giving feedback as much as you love receiving it
• Know the difference between a request and a priority
• Have supported teams on fast-paced projects
• Have worked with Hubstaff or time-tracking tools before
  
  

How We Work

We don't believe in micromanagement. But we do believe in measurement. You'll be expected to:

• Track hours using Hubstaff (65%+ productivity)
• Deliver real value within a 4-day async paid trial before being considered for the role
• Complete a small test assignment after successful Loom review (2-3 hours max)
• Be proactive, fast, and responsive—especially when things break or go quiet
  
  

This Role Is Not for You If...

• You need constant hand-holding or reminders
• You're looking for a "chill" job where results don't matter
• You dislike feedback or being held accountable
• You feel uncomfortable with structured systems, deadlines, and tracking tools
• You don't enjoy writing, organizing, or summarizing key takeaways
  
  

Application Instructions

• Submit your answers to the questions embedded within this application
• Record a 60-90 second Loom video introducing yourself and why this role excites you
• If shortlisted, you'll be asked to complete a quick 46 minute async set of tasks
• Those who impress will join a 4-day paid trial
• Finalists will meet our Recruitment Consultant + the Owner Tom for interviews
• We'll offer a 2-week. 2-way immersion trial (with Hubstaff) before fully onboarding
  
  

If you're still reading, and this actually excites you — you're probably the kind of person we're looking for.

Requirements

What You'll Need

• 3+ years of experience in an account management or continuous client service role (not customer service / call centre)
• Proven experience juggling deadlines, assets, comms, and feedback
• Excellent spoken and written English (C2+ level)
• Solid judgment—knowing what matters most (and what doesn't)
• Experience with: Tech inc Slack, Trello, Notion, Google Suite
• A self-starter mindset. You escalate with solutions, not problems
• Available during UK/CET hours, with occasional later availability for US PST clients
  
  
  

Benefits

What You'll Get

• A flexible, remote-first role with a smart, supportive, creative team
• €300 annual learning stipend
• Opportunity to grow into a leadership, strategy, or cross-functional role
• Direct impact on clients, team evolution, and Drop Zero Digital's next phase