IT Helpdesk Officer

Company Description

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.

Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.

Job Description

• Provide first-level IT support, troubleshooting hardware, software, and network issues for employees.
• Perform daily system checks and maintenance to ensure all IT systems are functioning correctly.
• Manage support tickets, document solutions, and create user guides for common problems.
• Set up, configure, and maintain IT equipment inventory, including hardware replacements or upgrades.
• Assist with basic user training on IT systems and tools.
• Escalate complex issues to higher-level IT staff or external vendors as needed.
• Ensure compliance with internal IT policies and security guidelines.
  
  

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in an IT support or helpdesk role.
• Solid understanding of Windows operating systems, Microsoft Office, and general IT infrastructure.
• Familiarity with banking systems or financial software is a plus.
• Strong problem-solving and communication skills.
• Customer service oriented with a helpful, can-do attitude.
• Ability to work independently and under pressure.
• Willingness to start work early to support staff from the beginning of the business day.
  
  

Hours

• Monday to Friday, starting at 7:00 AM to ensure early support availability.
  
  

Additional Information

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district.
  
  

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