Network Engineer

Experience and expertise (between 7 and 10 years)

- More than 7 years as NOC Technician with knowledge in Transport networks: SDH, DWDM and advanced optical networks (photonic mesh).

- Experience in equipment and technologies from manufacturers such as Huawei and Nokia.

- Extensive experience in Tier 1 technical support (NOC), with deep knowledge in transport network management for large operators.

- Solid knowledge of support and operation processes defined by Telefónica in the field of Transport.

- Proficiency in technologies such as OTN, GMPLS, optical protection (1+1, MSP, SNCP), and customer circuits (E1, STM, GE, 10º/400GE, etc.).

- Ability for fault analysis, diagnosis, troubleshooting and solution proposals for complex incidents.

Functions

- Level 1 incident management in transport networks, diagnosis and troubleshooting.

- Activation and monitoring of circuits and services in SDH and DWDM technologies.

- Management of customer complaints and support to field teams.

- Network quality analysis, error reporting and proposal of corrective actions.

- Shift coordination and continuous technical support in 24/7 environments.

Tools

- Activity reception and incident management systems: GRI, GEISER, MAR/Genesys.

- Network management systems (NMS): Huawei and Nokia.

- Escalation of cases to Vendors: GRI, Telefónica internal mail, etc.

- MS Office: Excel, PowerPoint, Word, Power BI, etc. For KPI analysis and reporting.