Manager_Scrum Lead

VOIS Intro

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centre Intro

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role Purpose

The Scrum Master for Agile teams will be responsible for facilitating Agile ceremonies, removing impediments, and enabling continuous improvement. In a SAFe Agile telecom environment, the Scrum Master plays a pivotal role in aligning team efforts with business goals, ensuring delivery of high-quality telecom applications.

Key Responsibilities

Agile Facilitation & Coaching:

• Guide the team on Agile/Scrum practices and SAFe principles.
• Facilitate all Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coach team members on Agile values and behaviors to foster a high-performing culture.
  
  

Team Enablement & Delivery

• Ensure the team is focused on sprint goals and delivery commitments.
• Track and report on team performance, velocity, and sprint progress.
• Support the team in achieving sprint goals by removing blockers and coordinating with external stakeholders.
  
  

Cross-Team Collaboration

• Collaborate with Product Owners, Release Train Engineers (RTEs), and other Scrum Masters to ensure alignment across Agile Release Trains (ARTs).
• Participate in Scrum of Scrums and PI Planning sessions to synchronize dependencies and objectives.
  
  

Governance & Reporting

• Maintain transparency through dashboards, capacity planning, and utilization tracking.
• Support compliance, documentation, and audit processes as required by the telecom environment.
  
  

Continuous Improvement

• Promote a culture of continuous learning and improvement through retrospectives and feedback loops.
• Encourage innovation and experimentation to improve team dynamics and delivery outcomes.
  
  

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 6+ years of experience as a Scrum Master in Agile/SAFe environments.
• Strong understanding of SAFe configurations (Essential, Large Solution, Full SAFe).
• Proficiency in Agile tools like Jira, Azure DevOps, Confluence, and PowerPoint.
• Excellent facilitation, communication, and conflict resolution skills.
• Experience in telecom application development or enterprise IT systems.
  
  

VOIS Equal Opportunity Employer Commitment

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 6+ years of experience as a Scrum Master in Agile/SAFe environments.
• Strong understanding of SAFe configurations (Essential, Large Solution, Full SAFe).
• Proficiency in Agile tools like Jira, Azure DevOps, Confluence, and PowerPoint.
• Excellent facilitation, communication, and conflict resolution skills.
• Experience in telecom application development or enterprise IT systems.