Network Specialist

Job Description

What's this role about?

Reporting to the ITS Routing & Switching service team lead, the Network Specialist is seen as a technical expert in core networking infrastructure and technology.

This is a highly technical and hands-on role, with a focus on deployment, management and daily operation of the core networking and connectivity infrastructure. The role further requires troubleshooting complex operational issues as well as delivering first class support to internal business units.

You should possess in-depth knowledge of core networking concepts and technologies, working in a high impact, mission critical environment where service matters and exceeding expectations is the norm.

Key Responsibilities

Here's how you'll contribute:

• Providing monitoring and support for all core network technologies and solutions to ensure optimal performance.
• Collaborating with internal IT teams to swiftly address and resolve issues as they arise.
• Implement changes to align with the evolving requirements of the business
• Managing vendor relationships to effectively troubleshoot and resolve core network related problems.
• Conducting preventive maintenance, including timely software and hardware upgrades, to enhance system reliability.
• Overseeing the technical lifecycle management for all core network services to ensure they remain current and effective.
• Adhering to and upholding established network policies and procedures to maintain compliance and standards.
• Documenting network processes, generating reports, and tracking metrics as required to provide visibility and accountability.
• Identifying and evaluating new technologies that can enhance and improve the existing network infrastructure.
  
  

Providing on-call support on a rota basis and being available for extended hours as needed to ensure continuous availability of core network services.

Core Skills

• You will possess hands-on experience in core network technologies within a global enterprise environment.
• You will be adept at leading the resolution of complex incidents and problems, demonstrating expertise in navigating challenging situations.
• Your attention to detail will be evident in all aspects of your work, coupled with a genuine willingness to assist business units and colleagues alike.
• You will have familiarity with a diverse range of testing tools, networking technologies, and troubleshooting techniques, enabling you to effectively diagnose and resolve intricate technical issues related to services, applications, and network hardware and software.
• You will be skilled in implementing changes to the infrastructure and network environment with minimal downtime, adhering strictly to established change control processes.
  
  

You will have experience in tracking incidents, requests, and changes using IT Service Management (ITSM) systems, ensuring that tickets are consistently updated, and clients are regularly informed throughout the lifecycle of each request until completion and closure.

Desired Skills

• Cisco router & switching technologies
• Cisco Application Centric Infrastructure (ACI)
• Juniper Wi-Fi, Switching and SD WAN (JunOS/MIST)
• Software Defined Networking concepts and technologies
• Dynamic routing concepts and protocols
• Policy and route-map configuration
• Quality of Service
• Cloud networking concepts and configurations
• Network monitoring, management & alerting
• Automation concepts and technologies (Ansible, Python, Terraform)
• ITSM systems (Service Now)
  
  

Technical Certification

It would be desirable and advantageous if you have the following certification or demonstrable working experience in the following:

• Cisco CCNP / CCIE
• Microsoft Azure Fundamentals
• Microsoft Azure Network Engineer AZ-700
  
  

ITILv3 foundation or higher

How We’d Like You To Lead

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include

• Putting people first
• Client-centricity
• Collaboration
  
  

Grow. Own. Achieve. Learn. with Zensar