Software Support Engineer

Job Title: Support Engineer

Duration: 5 Years

Location: Qatar

Employment Type: Full-Time.

Job Summary

We are looking for a Support Engineer with at least 2 years of experience to join our team and provide Level 1 and Level 2 technical support for software applications. The ideal candidate will collaborate with cross-functional teams including Development, QA, and Operations to ensure system stability, timely resolution of technical issues, and successful deployment of software updates and enhancements.

Key Responsibilities

• Provide Level 1 and Level 2 support for internal and external software applications.
• Troubleshoot and resolve technical issues reported by users and stakeholders.
• Monitor application performance and system health using relevant monitoring tools.
• Work closely with development teams to perform root cause analysis and implement effective fixes.
• Document incidents, resolutions, known issues, and standard operating procedures.
• Assist in deploying software updates, patches, and system enhancements.
• Adhere to SLAs for incident resolution and escalate unresolved issues as needed.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Minimum 2 years of experience in a technical support or application support role.
• Understanding of software development environments and relational databases.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and monitoring tools.
• Basic scripting knowledge (e.g., Bash, PowerShell, Python) is a plus.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, collaborative environment.
  
  

Nice To Have

• Exposure to ITIL processes.
• Experience in a DevOps or Agile development environment.
  
  

Skills: technical support,teams,root cause analysis,servicenow,monitoring tools,collaboration,jira,software updates,communication,level 2 support,documentation,agile,software deployment,python,problem-solving,bash,incident resolution,level 1 support,software,application performance monitoring,powershell,basic,collaborative environment,application,troubleshooting