Solution expert (Implementation & Support)

We are looking for a team player with a solid technical background who has the ability to establish effective working relationships, is client-oriented, and is ready to multitask work. In this role, you will need to be an organized and knowledgeable problem-solver, who has excellent customer service skills. This role will be suitable for IT specialists, system administrators and technical consultants as the next step in their careers. It is a combination of project implementation experts and post-project support specialists.

The position is open for all levels, from junior to senior.

• Professional skills and qualifications:
• Experience working as an IT specialist, system administrator and technical consultant (or similar; mandatory for middle and senior level)
• Responsivity and ability to quickly master new products and technologies
• Knowledge of Microsoft-based operating systems
• Knowledge of virtualisation and networking technologies
• Ability to troubleshoot and diagnose software, hardware and networking issues
• Organizational skills with exceptional attention to detail. Able to work quickly and accurately
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Able to multi-task and see assignments through to completion
• Fluent English (verbal and written)
• Ability to work both independently and as a team member
• Great communication skills
• Ability to travel for work

Nice to have

• Higher education in IT or other similar field
• Experience in DevOps
• ITIL, Microsoft, Security (or other) certifications
• Programming (C#/JavaScript) and SQL languages knowledge
• Experience in working with tools like JIRA, Jenkins, SVN\Git
• Additional language knowledge

Responsibilities (may vary depending on level):

• Lead implementation processes and effectively communicate with clients, providing excellent service
• Implement, support and document the project solution IT infrastructure
• Provided full technical support, including visits and managed system configuration and setup.
• Having ownership of tasks, pro-actively following up on them and ensuring fast resolution
• Follow up on any customer issues and requests requiring additional research
• Perform all tasks with a focus on customer service, including accessibility and a positive attitude
• Work with other colleagues to create and document internal standards for IT knowledge base system configuration, including hardware and software
• Participate in projects and collaborate with other functional teams

Benefits and what we offer:

• Unique experience in the security document industry and the possibility to work at level with industry-leading players
• Professional growth, opportunity to travel and work with thrilling projects all around the world (Europe, Africa, South America, Central America, Asia)
• To contribute to solutions that will benefit millions of people all over the world
• Competitive salary, social guarantees, health insurance (after probation period ends), covered mobile phone bills (after probation period ends), office with great view to the city centre (and fireworks on 18 November) and parking lot
• Highly professional, experienced and friendly colleagues
• Hybrid work model (combining work from office and work from home) and flexible working hours
• Possibility to grow and switch to different roles