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Key duties and responsibilities:
- Responsible for actioning and allocating SIAM cyber related tickets through our DAFF system and other cybersecurity queues like shared mailboxes.
- Responsible for proxy administration, website whitelisting and troubleshooting requests related to proxy rule restrictions.
- Building and maintaining strong working relationships with technical and non-technical stakeholders both written and verbal.
- Developing and maintaining cyber knowledge base articles for the SIAM, and Standard Operating Procedures (SOPs) for cyber teams.
- Level 1 and 2 Incident investigation and response within the designated SIEM, escalating tickets to incident response manager and senior cyber resources where required.
- Alert response activities within a protected environment SIEM.
- Contribute to Change Management for DAFF relating to cyber security and other approval requests.
Technical skills:
- Minimum two years demonstrated experience with: Enterprise Proxies Azure Sentinel Defender XDR Splunk Active Directory Ticket management systems.
Mandatory Skills/Experience:
- Minimum 2 years’ experience in a Cyber Security related role
- Demonstrated experience with the toolsets and platforms noted under the technical skills section
- Demonstrated experience producing standard operating procedures in a Cyber environment and producing operational technical documentation/user guides for cyber designated systems.
- Experience in an IT environment in Change Management reviews in particular firewall rules.
- Experience working with ITIL processes.
- Communicating to end users regarding cyber requests, issues and queries.
Key Skills
Ranked by relevance
cyber security
siem
incident response
active directory
cybersecurity
firewall
splunk
itil
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- Posted
- May 28, 2025
- Type
- Contract
- Level
- Associate
- Location
- Greater Canberra Area
- Company
- IT Alliance Australia
Industries
IT Services
IT Consulting
Categories
Other
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