IT Technical Support Specialist

TDC Erhverv is a Danish company with over 30 years of experience delivering high-quality IT services to both private and public sector clients. Our main IT areas are networking, security, automation, cloud, and unified communication solutions. As we continue to grow, we are expanding our Service Operations team in Lithuania and are seeking an IT Technical Support Specialist to join us.

About The Role

Are you ready to be part of a growing joint Danish-Lithuanian service operations team, supporting and resolving issues for some of Denmark’s largest and most reputable companies across private and public sectors? Join us as an IT Technical Support Specialist, where your main task will be to provide our customers with IT solutions that deliver maximum business value. You will be solving cases for the largest and most established companies in Denmark operating its business in private and public sectors. We pride ourselves on our high-quality performance and innovative IT & communications solutions.

We expect that you have:

• Basic IT and Networking knowledge since the tasks will be of a technical nature.
• Excellent analytical skills with a proactive, service-oriented attitude.
• A team player who can quickly adapt to changes and is keen on learning.
• Understanding of ITIL processes.
• Great command of English.

Your primary responsibilities will include:

• Diagnosing and troubleshooting issues within customer networks.
• Collaborating with customers to address and solve technical problems.
• Working with various network and security platforms and technologies.
• Contributing to knowledge bases and troubleshooting documentation.
• Monitoring recent incidents to prevent SLA violations.
• Escalating cases when issues remain unresolved.
• Implementing change requests.

We offer:

• High performing, driven and supportive international work culture;
• Experienced colleagues in Denmark and Lithuania ready to welcome you to our constantly growing team;
• Dedicated learning environment, support, and training from experienced colleagues;
• Career growth opportunities within the company;
• Team-building and other company events;
• A warm and talented culture with a focus on business, but knowing that family always comes first;
• A centrally located office space in Vilnius/Kaunas, as well as an opportunity for a hybrid work model;
• Possible business trips to Denmark HQ in Copenhagen and Aarhus;
• Additional health insurance package.

Wanna join us?

If you're excited about the prospect of being our IT Technical Support Specialist and contributing to TDC Erhverv company's growth and transformation, you are welcome to apply with your updated resume. Join us on our journey towards commercial excellence!

Interested or have any questions? Feel free to contact us by email: [email protected] or phone at +370 620 53069.

The salary range for this position is 1800-2500 Eur (brutto) per month. The final offer will depend on the competencies and working experience.

We are looking forward to your application by July 14, 2025.

TDC Erhverv is a proud member of Nuuday, Denmark's leading telecommunications provider, renowned for its diverse portfolio of brands all dedicated to simplifying technology for both consumers and businesses. Our mission is to serve nearly 6 million customers, spanning consumer and business sectors.

Our portfolio of brands delivers high-speed broadband, top-tier mobile connectivity, flexible TV and streaming options, and an extensive range of cutting-edge business solutions, including cybersecurity, unified communications, and digital collaboration tools. Within this dynamic landscape, TDC Erhverv stands out as the foremost B2B telecommunications and IT service provider in Denmark. We cater to small and medium-sized businesses with adaptable, scalable products while also servicing the largest public and private organizations with tailored, sophisticated solutions. Join us in driving innovation and technology excellence in the Danish market.