Internship - Operations

Join Us in shaping the future of B2B e-commerce!

Are you ready to kick-start your career in customer support while being part of a fast-growing fintech revolution? Two is on a mission to integrate the best of B2C e-commerce into the B2B realm, enabling merchants to sell more efficiently and effectively. With a growth rate of 30% month-on-month, our goal is to become the world's leading B2B payment solution by 2027. Backed by top-tier VCs like Sequoia and Shine, as well as influential angel investors, we're making a strong impact in the fintech industry.

At Two, we value diversity, innovation, and ownership. Led by second-time founders with successful exits, our dynamic team is dedicated to creating the best B2B payments experience.

About The Role

We're looking for a Danish-speaking Customer Support Intern to join our Operations team for a full time 6-month internship (with a possibility of extension/ turning into permanent role). This is an exciting opportunity to gain hands-on experience in customer service, fintech operations, and problem-solving while working in a fast-paced startup environment.

As a Customer Support Intern, you will support our customers, assisting merchants and buyers in navigating our platform, resolving issues efficiently, and ensuring an exceptional customer experience.

What You'll Be Doing

• Deliver outstanding customer support via email, chat, and phone
• Assist customers in onboarding, helping them transition smoothly from sales to active usage
• Resolve customer inquiries efficiently, identifying solutions and escalating issues when necessary
• Become an expert in Two's platform, tools, and workflows
• Collaborate with internal teams (Operations, Risk, and Product) to ensure customer needs are met
• Contribute to process improvements, helping optimise customer support and operational workflows
  
  

Why Join Us?

🚀 Gain real-world experience in a high-growth fintech startup.

🎯 Develop valuable customer support, communication, and problem-solving skills.

🌍 Work with an international and collaborative team.

📈 Learn about B2B payments, fintech operations, and customer success strategies.

Requirements

• You're currently an undergraduate or graduate student (at least one year into your degree)
• You're fluent in Swedish (native-level proficiency) and have strong English communication skills (both written and verbal)
• You're customer-focused and passionate about delivering excellent service
• You're a problem-solver with a proactive mindset and strong attention to detail
• You have a strong work ethic and a thirst for learning
• You can quickly adapt to new software, tools, and technical environments.
  
  
  

Benefits

• Paid Internship with hands-on experience in a fast-growing fintech startup
• Work on a cutting-edge B2B payment system, shaping the future of digital transactions 🚀
• Opportunity for a permanent position based on performance and business needs 🎯
• Hybrid work model 🏡