Program Director

Overview:

We are seeking a highly experienced Strategic E-Commerce Program Director to lead the planning, execution, and optimisation of a large-scale e-commerce transformation program. In this role, you will oversee cross-functional teams and drive the successful delivery of complex digital commerce initiatives, ensuring scalability, customer-centricity, and sustainable growth in a competitive market.

Key Responsibilities:

• Lead end-to-end planning and execution of a major e-commerce transformation program.
• Manage cross-functional teams and coordinate multiple workstreams to ensure seamless program delivery.
• Drive digital transformation initiatives with a strong focus on customer experience, operational excellence, and commercial performance.
• Collaborate with senior stakeholders to align program objectives with strategic business goals.
• Ensure successful implementation of e-commerce modules, including CIAM, Payment, OMS, and related systems.
• Oversee platform selection and implementation, leveraging expertise with platforms such as Commerce Tools, Shopify, Magento, and Salesforce Commerce Cloud.
• Utilize data-driven decision-making to optimize performance and ensure continuous improvement.
• Provide strong leadership, mentorship, and guidance to project managers and cross-functional teams.
• Foster a collaborative culture that encourages innovation, transparency, and accountability.
• Serve as a key point of contact for program status updates and stakeholder management.

Required Skills and Experience:

• 20+ years of industry experience, with a strong background in retail and e-commerce.
• Proven success in managing large B2C e-commerce transformation programs at scale.
• Strong analytical, project management, and leadership skills.
• Extensive experience with major e-commerce platforms (e.g., Commerce Tools, Shopify, Magento, Salesforce Commerce Cloud).
• In-depth understanding of e-commerce modules such as CIAM, Payment, OMS, and transformation best practices.
• Familiarity with web analytics, CDPs, and CMS tools.
• Excellent communication and stakeholder management abilities.
• English language proficiency.

Desirable Skills:

• Experience working in B2B and B2C commerce environments.
• Familiarity with agile methodologies and practices.
• Knowledge of SEO, SEM, CRM, and digital analytics tools.