Junior Technical Support Engineer

Are you passionate about people, providing premium support and eager to work in a truly global and diverse environment? 

Who We Are 

Global Technical Support operates worldwide, ensuring seamless coverage across all time zones with customer needs and uptime in focus.  

We work closely with Scania business units, our retail network, research and development in a global setup always with aim to offer premium support to our customers. You’ll be joining a diverse, cross-functional global team where problem-solving, innovation, and collaboration are deeply valued. 

As a Technical Support Engineer you will assist our Scania business units when they run into technical challenges. We give support to all of Scanias products, trucks, buses and our power solutions.

The position offers a wide technical knowledge of Scania's products and support tools in terms of troubleshooting and repair and you will get the opportunity to learn a lot about our products and support tools that we use to troubleshoot and repair our products. You will also gain high knowledge and insights about Scanias service business throughout the organization.

Who You Are 

We are looking for a support engineer with a recent university degree in electrical, mechanical engineering, automation, or a related technical field.

To succeed in this role, we believe you: 

• are a service minded collaborator who likes to solve all kinds of problems.
• make our technical support setup the best in the industry by an AI & data-driven approach 
• seek and optimize inefficiencies through data & generative AI. Evaluate our existing systems, find opportunities to streamline, and enable us to utilize the full power of data and AI to make our operations more efficient. If it can be automated, you’ll be figuring out how 
• put your skills to the test by crafting a technology roadmap that aligns with our objectives - scalable & maintainable 
• use a data-driven strategy to provide insights that will guide business decisions. As a technical support engineer, you will get a good understanding of what information is required to support the business 
  
  
  

Skills:

• Data analysis – Ability to interpret data to identify trends, root causes, and improvement areas 
• Understanding of AI concepts – Especially generative AI, automation use cases, and data-driven tools 
• Process thinking – Ability to analyse and optimize workflows, with a mindset for automation 
• Business Intelligence exposure – Awareness or basic experience with platforms like Power BI or similar 
  
  
  

Experience:

• Internships or academic projects related to technical support, data analytics, or automation 
• Exposure to automotive industry systems, such as diagnostics, service information platforms, or connected vehicles 
  
  
  

Experience in:

• Analyzing or visualizing data 
• Automating repetitive tasks 
• Creating technical documentation or support articles 
• Participation in AI/ML, robotics, or process improvement coursework or projects 
• Working with cross-functional teams (IT, engineering, support teams)
  
  
  

For further information 

Please contact Gunilla Haux, Head of Global Technical Support Europe KYGF, [email protected].

Interested? Great! Please help us understand why you should be our next colleague by providing us with your CV and a motivational letter no later than June 11th, 2025.  

A background check might be conducted for this position.