Guest Relations Executive - Al Mahara - Jumeirah Burj Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury. 

One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.   

About the Job:

An opportunity has arisen for a Guest Relations Executive to join the Al Mahara team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Ensure the hostess desk or door is always manned to provide all guests with a friendly and prompt welcome upon arrival. 

• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination. 

• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards. 

• Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately. 

• Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests. 

• Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards. 

About You: 

The ideal candidate for this position will have the following experience and qualifications:

• 2 years of experience in Guest’s service-related work in a 5-star hotel
   
• Proactive approach to assist guests displaying positive body language
   
• Strong Organizational Skills
   
• Display Integrity in dealing with guests and colleagues
   
• Respect values and cultural difference

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.