Administrator

JPC - 4929 - Administrator

Location: Abu Dhabi

Industry: Education

Experience:3-7 years

Qualification: Bachelor's Degree

Position Type: Contractual

Language Proficiency: English

Job Responsibilities

Drive the implementation of new and updated AE Systems.

• Develop an in-depth knowledge of education systems.
• Create and conduct routine administration and maintenance of a range of systems.
• Installation and configuration of software and support with integration projects.
• Assisting in the implementation and set up of new systems across Aldar Education.
• Troubleshoot software errors by running diagnostics, documenting problems and resolutions,
  
  

prioritizing problems, and assessing the impact of issues.

• Upkeep of documentation and technical specifications regarding systems.
• Perform routine/scheduled audits of systems, including coordinating relevant backups.
• Ensuring new system setups conform to specified policies.
  
  

Specific Duties

• Assist in the setup/creation and carry-through of end-user helpdesk support efforts, ensuring all
  
  

related application issues were resolved promptly with minimal disruption.

• Set up user accounts and assign correct access permissions.
• Configuration and upgrading of systems (on-prem and cloud-hosted).
• Support end users (password reset, lock\unlock accounts, etc.)
• Implement group policies (access and permissions) for user accounts.
• Update systems with new releases, patches, and upgrades.
• Support and resolve software and application issues.
• Train and assist school personnel in utilizing systems regarding data entry, retrieval, storage,
  
  

security, manipulation, reporting, and disposal.

• Troubleshooting, root cause analysis, and documentation of system issues.
• Monitoring system performance.
• Performs other related duties as required and assigned.