Cork, Ireland | Support Specialist and UX Tester

Are you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!

RWS is currently looking for new talents to join our team as Support Specialist and UX Testers.

As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.

On a given day, your work might include:

• Analyzing ambiguous issues and being able to escalate to appropriate internal teams
• Reviewing and processing registered business accounts
• Performing UX testing and providing feedback
• Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking
• Engaging with brand owners/partners in order to present the service and guide them through the onboarding process
• Administrative tasks

Candidates must:

• Have 2-3 years’ experience in account support
• Have native speaker fluency or advanced level of English language, both verbal and written
• Be eligible to work in Ireland
• Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland

An ideal Support Specialist and UX Tester would be:

• Strong web research and able to grasp technical information across multiple tools
• Detail-oriented with experience in working with business data
• Passionate about IT and familiar with iOS and macOS
• Able to work with large data-sets, identify patterns and trends and draw conclusions to recommend actions
• Able to focus on project goals, multi-task and prioritize in a fast-paced work environment
• Experienced in providing specialized support to customers via phone, e-mail, chat, and/or in person
• Excellent presentation and negotiation skills
• Comfortable working independently, as well as in small and large cross-functional teams

It would be great if you have:

• University Degree in Business Analysis/Marketing or equivalent combination of education and experience
• 1 year of sales/marketing experience
• 1 year of UX testing experience
• Demonstrated experience in data analysis and proven track of validating business information

More information:

• Fixed-term Contract with possibility of extension (with 6-months' probation period)
• Full-time position under a hybrid modality in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 50% of the cost in shuttle services covered by RWS
• Bike to Work scheme

If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.

We look forward to hearing from you, thank you!

Keywords: Data analyst jobs, Data analysis, Customer Support, Customer Service, technical support, tech support, IT jobs, UX Tester, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland, bilingual jobs