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Job Description:
Product Support
Product Support
- Assist in managing product roadmaps and delivery schedules under the guidance of senior leaders.
- Track development progress, ensure timely updates, and communicate milestones to stakeholders.
- Support bespoke software development, including enhancements, testing, and ongoing maintenance.
- Assist in the development, launch, and post-launch monitoring
- Analyze data such as user adoption, performance metrics, and user feedback to provide actionable insights for product improvements.
- Support problem resolution and provide technical assistance for system applications.
- Conduct research on tools, trends, and frameworks to enhance IT Operations products.
- Work closely with internal IT teams and business partners to gather, document, and test change requests for ITSM and operations products.
- Ensure alignment between cross-functional teams and overall product goals.
- Facilitate clear communication to bridge technical teams and stakeholders.
- Support the development and integration of tools that interface with IT systems, monitoring platforms, and automation frameworks.
- Collaborate with technical teams to troubleshoot, test, and improve product functionality.
- Create and maintain product documentation, including presentations, reports, training guides, and technical specifications.
- Track and report on KPIs to monitor product performance and outcomes.
- Prepare materials for stakeholder updates, ensuring clarity and actionable insights
- Bachelor’s degree in Information Technology or a related field.
- Minimum of 1-2 years of related work experience in Product Analysis, Product Executive, Business Analysis, or Project Management roles, particularly in software development projects.
- Familiarity with Project Management Tools such as ClickUp, Asana, or similar platforms,ITSM platforms (e.g., ServiceNow), monitoring tools, and integration frameworks; Design and Collaboration Tools such as Figma, Diagram, or similar platforms.
Key Skills
Ranked by relevance
figma
asana
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- Posted
- May 25, 2025
- Type
- Full-time
- Level
- Associate
- Location
- Singapore
- Company
- Sea
Industries
Technology
Information
Internet
Categories
Sales
Business Development
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
DevOps Engineer
2026-05-27
Full-time
Associate
Argentina
Software Development
Engineering
View Job Details
Related
Security Engineer, Enterprise Security AI
2026-05-26
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