Product Manager

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

As Product Manager, you will be responsible for enhancing our capabilities to execute scripts on devices, helping our customers to automate IT troubleshooting, fixing IT issues, key IT processes, and service requests.

You will be part of the automation and remediation team of product managers, whose mission is to save time and money for IT teams and increase the productivity of millions of employees worldwide by solving problems before impacting employees. By doing that, you will play an essential role in Nexthink's core value proposition.

Responsibilities:

• Based on customer feedback and personal experience, elaborate content strategy and develop use cases to ensure remote actions create maximum customer value.
• Advertise to Nexthink partners, sales engineers, and consultants about new remote actions.
• Increase product stickiness and customer value by providing remote actions that help them solve most of their challenges.
• Confirm remote actions’ values with customers and Nexthink’s fields based on a constant feedback loop and customer implementation.
• Be the subject matter specialist and evangelist for automation internally and externally.
  
  

Qualifications

• Deep End user computing knowledge of how IT works in enterprise-size companies. Knowledge and experience in automating IT is a plus.
• Deep understanding of the Windows operating system and related technology stack, including SCCM, Active Directory, Intune, OMS, and PowerShell.
• 5+ years as Workplace Architect, Build Architect or a similar role in a large IT organization.
• Demonstrated ability to achieve goals in an innovative, fast-paced environment while building extensible and scalable solutions.
• Entrepreneurial spirit.
• You are enthusiastic about working in an international, collaborative, fast-paced environment and learning new technologies.
• Professional-level English, spoken and written.
  
  

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 📍Amazing location in Cannon Street, not far from St. Paul's Cathedral.
• 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
• 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer).
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
• 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
• 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly.
• 📣 Bonuses for referring successful hires after three months of continuous employment.
  
  

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.