Senior Team Leader Mobile Device Support

Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Senior Team Leader Mobile Device Support to provide leadership within our Service Management Department.

This is a Full Time, Permanent position based at the Ballarat Business Centre.

About The Role

Reporting to the Manager Field Services, responsibilities of this position include, but not limited to:

• Lead and manage the support break/fix service for all Mobile devices including the management of third party vendors in delivery of break fix services
• Responsible for the day-to-day supervision and coordination of the Mobile Support team
• Oversee and monitor the mobile device support queues ensuring there are appropriate responses to support requests in line with agreed service level agreements
• Manage the mobile application version update processes for managed applications.
• Lead mobile device application testing and deployment of operating systems upgrades
  
  

About You

To be considered for this position you will possess a degree or relevant technology industry certification with proven subsequent relevant experience or an equivalent combination of training & relevant experience preferably in computer science, information systems, engineering or related discipline. Other requirements include:

• Solid experience in deployment and administration of iOS and Android mobile devices including a strong understanding of application management platforms
• Understanding MDM software and principles of management, user profiles and connection methods
• Demonstrated experience in leading a team
• Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively to both technical and non-technical stakeholders, and to enable production of accurate and concise documents and reports
  
  

Please refer to the position description for a full list of position responsibilities and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How To Apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description
  
  

Applications must be submitted by 11.59pm AEDT on Tuesday 10 June 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via [email protected] or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.