Senior Network Engineer

Senior Network Engineer - Managed Services

Manage and resolve escalated network issues. Support a variety of top Australian organisations. Permanent role. Australian Citizen with NV1 Clearance preferred

Senior Network Engineer - Managed Services - L3

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be a part of our team?

The Canberra Secure Operations Centre (CSOC) is a team within the Managed Services Delivery group providing services to Public and Private sector clients that require support of protected Infrastructure, systems and applications needing security clearance. The CSOC provides Platform, Application, Network and Security services to clients and internal NTT business units.

Network Engineers are responsible for managing WAN, LAN and Data Centre Routing and Switching, Load Balancers and Firewalls

This role will see you responsible for resolving escalations from the L1 and L2 engineers. No shift work but you will take turns in the on call roster.

Working at NTT

• Support, maintain and manage the technical aspects of a managed solution.
• Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations.
• Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management.
• Identify recurring issues and initiate problem management.
• Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
• Test new software versions and patches for release suitability and problem resolution.
• Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
• Review architecture, design and as built documentation and make recommendations for improvements.
• Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.
• Assist with on-boarding of new clients into Managed Services support
• Mentor L1/L2 Engineers offering technical expertise / guidance.
• Operate within Security and Compliance frameworks
• Understand and comply with the requirements of being part of a 24x7 on-call operation.

What will make you a good fit for the role?

• 5-8 years’ experience in the core technologies: Routing and Switching (Cisco); Firewalls (Fortigate)
• 3+ years’ experience in two or more of the specialisations: Load Balancers (F5); Azure Networking; Fibre Channel Networking; Software Defined Networking
• Desirable: Automation technologies: Ansible, Jenkins; Scripting: Python; Network Configuration Management: Netbox; Networking Monitoring Tools: LogicMonitor
• Managed Services experience
• Excellent knowledge and experience in ticketing tools, preferably Service Now
• Excellent client service orientation and passion for achieving or exceeding expectations
• Excellent written and verbal communication skills
• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and considers possible changing circumstances.