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The European Commission is seeking a Web Operation Manager to support its Digital Solutions & Process Efficiency Unit. This role is key to driving the Commission’s digital transformation by managing collaborative platforms, supporting AI adoption, and streamlining digital workflows. You'll work with a portfolio of over 20 corporate systems supporting policy, legislative, and administrative processes.
📍 Location: Brussels, Belgium (Hybrid)
đź“… Contract Type: Long-term Freelance contract
💼 Department: Digital Solutions & Process Efficiency – European Commission.
🔍 About The Role
The European Commission is seeking a Web Operation Manager to support its Digital Solutions & Process Efficiency Unit. This role is key to driving the Commission’s digital transformation by managing collaborative platforms, supporting AI adoption, and streamlining digital workflows. You'll work with a portfolio of over 20 corporate systems supporting policy, legislative, and administrative processes.
🛠️ Key Responsibilities
- Assist end-users in using generative AI tools effectively
- Design and test AI prompts for tools like ChatGPT, Gemini, LLaMA, etc.
- Consider ethical and cultural sensitivities, fairness, and bias in AI output
- Embed AI prompts into applications to automate complex or repetitive tasks
- Create and manage collaborative platforms (SharePoint Online, MS Teams, Wikis, CMS)
- Guide users in using Microsoft 365 services: Teams, OneDrive, PowerApps, PowerBI, etc.
- Analyze business needs and implement suitable solutions within existing platforms
- Ensure logical and structural consistency of collaboration spaces
- Review usage of platforms, identify misalignments, and coordinate improvements
- Draft clear administration and user manuals
- Actively participate in corporate meetings, working groups, and user sessions
Education:
- Bachelor’s degree or equivalent (EQF Level 6 or higher)
- Deep understanding of Large Language Models (LLMs) and NLP
- Experience crafting effective prompts for LLMs
- Strong Python skills and experience with libraries like LangChain, PyTorch
- Experience embedding AI into apps and workflows
- Good knowledge of content structuring and management systems
- Familiarity with software methodologies (Agile, ITIL)
- Knowledge of SharePoint, MS Teams, and Confluence administration (nice to have)
- Java knowledge is a plus
- Strong documentation and presentation skills
- Excellent problem-solving and analytical mindset
- Ability to adapt to fast-changing technologies
- Team player with a proactive and self-starting attitude
- Strong communication skills in English (C1 level required)
- French at B1 level is a plus
- High level of discretion, due to the sensitive nature of the systems managed
- Contribute to EU-wide digital transformation and innovation
- Work in a highly diverse, multicultural, and forward-thinking environment
- Hands-on experience with cutting-edge technologies in AI and collaboration tools
- Be part of a team that makes an impact at the highest level of European governance
Apply now and be part of a transformative journey 🚀