Global Support Operations Specialist

🚀 Join FleetFox as a Global Support Operations Specialist!

FleetFox is an asset-light managed marketplace, active in 11 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we're saving clients 35-60% on their fleet ops, and streamlining their operations on scale.

We are looking for a Global Support Operations Specialist to ensure our operations are running smoothly in all our markets. The role is based at our HQ team. This is an operations-heavy role where you'll ensure global processes are followed and assist markets operations in a fast-paced environment.

YOU'LL TAKE OWNERSHIP OF:


Fox Onboarding & Offboarding Management:

• Manage the onboarding and offboarding processes for Foxes
• Facilitate contract signings, create accounts, and maintain documentation
• Coordinate closely with local operations teams, customers and Foxes to ensure compliance and completeness of onboarding
• Prepare and distribute welcome communications, including account credentials and detailed operational instructions
  
  
  

Operational Support:

• Provide day-to-day support to Foxes, addressing and resolving requests related to order management such as adding extra services, completing orders, and uploading photos
• Conduct checks and validations of extra services added to orders by Foxes, ensuring accuracy and compliance
• Communicate with Foxes / Local Ops regarding recurring issues
  
  
  

LiveOps and Support Development:

• Actively identify operational & technical inefficiencies in the LiveOps and Support domains
• Propose actionable improvements and innovative ideas to enhance operational effectiveness and service quality
  
  
  

Cross-Team Communication & Coordination:

• Act as a reliable communication bridge between HQ and local operational teams, ensuring seamless information flow and consistent execution of operational standards
  
  
  

Data & Documentation Management:

• Keep relevant Knowledge Bases updated
• Make sure all existing Foxes are compliant (Driver's Licences, VISAs, etc.)
• Collect necessary data from Local Ops on weekly basis
  
  
  

Requirements

• Experience: 2+ years in a Operations Specialist / Customer Success / Support Specialist, or similar role
• Industry fit: A strong connection in tech-driven, B2B, and operations-heavy sectors, ideally with keywords like Mobility, Marketplace, Gig Economy, Automotive, Services, Logistics, etc
• Growth-Oriented: You see this role as a stepping stone and actively pursue personal and professional development within FleetFox
• Operational Mastery: Strong understanding of operations and admin processes
• Numbers-driven: Passion for data and analytics. Ability to turn data into actionable insights
• Detail-Oriented: Ensure nothing falls through the cracks while the bigger picture in mind
• Collaboration: Exceptional communication abilities to be the advocate between demand and supply
• Tech fluency: Familiarity with leveraging today's technology to optimize your work and processes
  
  
  

Benefits

• Motivating incentives: Earn a competitive salary, and receive a stock option plan
• Impactful role: Be a key player in shaping a fast-growing, mission-driven company
• Innovative culture: Collaborate with a forward-thinking team that values creativity and data-driven decision-making
• Growth opportunity: Freedom to grow within the company and make a tangible difference in the Mobility space
• Flexibility: Our team focuses on performance, not hours. Work from the office, from home, or when traveling
• Dynamic environment: Work in a fast-paced and profitable startup, operating in a massive yet underserved market
  
  

If you're ready to take the FleetFox's operations department to the next level, we'd love to hear from you.

Apply today and let's transform the future of mobility! 🤘🦊🤘