Technical Support Specialist

About The Client

Our client is a well-established payment processing company that thrives on stability and growth. They achieve this through a dedicated team focused on problem-solving and fostering a positive work environment. The company is committed to delivering exceptional service and maintaining strong client relationships.

Role Overview

As a Technical Support Specialist, you will play a vital role in providing technical assistance and ensuring the smooth operation of the payment processing systems. You will be responsible for troubleshooting technical issues, assisting clients with technical queries, and ensuring timely resolution of technical challenges. This role requires a technically adept individual with strong problem-solving skills and a commitment to customer satisfaction.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve technical issues related to payment processing systems.
• Client Assistance: Provide technical support to clients, addressing their queries and concerns efficiently.
• Transaction Monitoring: Track and analyze payment transactions to ensure accuracy and resolve discrepancies.
• Log Analysis: Read and interpret system logs to identify and troubleshoot issues.
• System Monitoring: Monitor system performance and ensure optimal operation of payment processing systems.
• Documentation: Maintain detailed records of technical issues and resolutions for future reference.
• Collaboration: Work closely with development and operations teams to escalate and resolve complex technical issues.
  
  

Requirements

• Experience: At least 1 year of experience in technical support or a related field, preferably in the payments industry.
• Technical Skills: Proficiency in troubleshooting and resolving technical issues, with experience in transaction monitoring and log analysis.
• Language Proficiency: Strong communication skills in English and Russian.
• Problem-Solving: Ability to analyse and resolve technical challenges effectively.
• Attention to Detail: Keen attention to detail in tracking transactions and analysing logs.
  
  

Key Soft Skills

• Technical Aptitude: Strong technical understanding and ability to learn new systems quickly.
• Customer Focus: Commitment to delivering exceptional technical support and customer service.
• Responsibility: Responsible and proactive in handling technical issues and client interactions.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• On-site position in Riga with a collaborative team.
  
  

Apply in 2 min to join this dynamic team and contribute to enhancing technical support in the payment processing industry!