System Engineer - L2

Job Summary

System Level 2 Support Engineer for Managed Service Practice. Second-level support for System and VMware solutions, ensuring the smooth functioning and optimal performance of internal and clients' system infrastructure.

Responsibilities

• Install, configure, maintain and troubleshoot DELL VxRAIL HCI and VMWare operating systems, to ensure that all requests and incidents are documented on ServiceNow.
• Maintain, configure, and troubleshoot Microsoft/Linux/ VMWare -based application servers and different features.
• Perform ongoing performance monitoring and resources utilization analysis to ensure that existing resources are utilized efficiently.
• Responsible for administration, management and troubleshooting all Applications solution infrastructure serving different Etisalat Customers.
• Plan, arrange and perform operating systems/software upgrades and patching, abiding by Change Management cycle.
• Conduct health checks, risk assessments for the Microsoft Windows/ Linux/VMWare based platform and services and, to ensure that the application is working properly and problem free.
• Ensure platforms and services’ availability in Disaster recovery situations.
• Provide support for internal team users and project deployments from design team during problems troubleshooting, projects, and implementations within scope.
• Maintain inventory and asset configuration documentation and provide continuous support to resolve critical issues on a 24/7 basis to maximize availability for the managed services business.
• Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work compliance
• Perform daily monitoring and management of the backup environment for production servers, reporting and incident corelation on re-curring issues.

Qualifications

• Bachelor degree of Engineering, Computer science or its equivalent
• Microsoft software products: (LDAP, Active Directory, IIS, DFS, TCP/IP, NFS, SAN and Direct Attached Storage, High Performance Networking).
• Datacenter networking - Disaster recovery concepts
• Storage, Security and Networking concepts
• VMWare: ESXi, vCenter, vMotion, VMware vSAN , HA and DRS
• DELL VxRAIL HCI
• DELL PowerProtect DataManager
• Operating systems: Microsoft Windows, Linux (CentOS, Rocky, SUSE etc)
• Others: LDAP, TCP/IP, NFS, SAN and Direct Attached Storage, High Performance
• Networking Recommended Certifications: VMware Certified Professional, DELL Certified Professional, Microsoft Technical Certificates