Deskside Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Netherlands

Primary Role:

• Responds to client inquiries
• Provides technical support to users
• Troubleshoots hardware and software issues
• Provides instructions or directly sets up desktop hardware
• Assists with installation of computer software and operating system updates
• Records logs of rendered support

Required Skills:

• Prior experience in desktop support or related field
• In-depth knowledge of desktop hardware and software systems
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills
• Strong communication knowledge Written and Read in English
• Flexible with working hours.

Overall experience: 7 years +

Relevant Experience: 4 years +

Good To have:

• Graduation Degree from computer stream.
• Ability to speak and understand.
• Work location: Utrecht, Netherlands

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com